How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent reviews
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Dukes Head HotelAverage review score: 7.9
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Positive section of review
Our first time experience at a Surya Hotel, was lovely, the second visit was horrible. Claire is a delight, she ensured a wonderful stay throughout our initial four days at the hotel. Ryan is lovely too as well as Ashley and another young slim gentleman I cannot remember the name of. A very lovely lady also serving at the bar, very helpful and happy to help. Second visit in May was unpleasant throughout.
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Negative section of review
We have stayed at this hotel twice, April 2024 (four days) and May 2024 (five days). Our visit in April, was lovely, we looked forward to returning. Our experience in May was awful and distressing, we will never book with Surya hotels again. Surya hotels is only willing to provide customer service at a cost. We had horrible experiences at the Dragonfly Hotel within just eighteen hours and requested a transfer of our stay due to the horrible experiences at Dragonfly Hotel. Had to pay an additional £59.40 for the transfer to The Dukes Head Hotel. Dinner plates are no longer provided for guests to borrow at The Dukes Head Hotel. I had sprained my ankle, I was in pain, my mother and I were exhausted due to the distressing three days at Dragonfly Hotel. Once we transferred our stay to The Dukes Head hotel we prepared for a quiet dinner in the bedroom despite it being a Friday night, we wanted to go out and enjoy ourselves but could not due to how drained we had become due to a horrible stay. Dinner was bought from outside but The Dukes Head no longer allows guests to borrow dinner plates. We were drained, I was in pain, despite having paid for dinner to eat in our room, we had to go out to purchase dinner again at a restaurant which cost £4?.00. We had also paid £59.40 for the transfer of the room. After check out, Surya have contacted me asking for more money! When I told Charlotte at 18:40pm that I will be as quick as I can to collect my luggage from Dragonfly, she told me their is not any rush. James says I should have transferred to the room before midday if I wanted to avoid another additional charge of £67.50! There are at least nine horrible experiences within 24hours, not enough space to share them all. I was not able to share all the horrible experiences at Dragonfly Hotel due to this too. After I have queried the charges for the room transfer, Surya state "they cannot do anything as I had booked via booking.com".
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InglewoodAverage review score: 9.3
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Positive section of review
Breakfast was excellent and room was comfortable and quiet. The location is perfect with a bus stop outside the front door.
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Negative section of review
The stairs to the top floor was a challenge but we were warned that there was no lift before we booked.
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Wayside, Yorkshire Wolds Holiday HomeAverage review score: 9.6
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Positive section of review
The location was perfect. The house was very clean, and had everything we needed. It's lovely little property.
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Negative section of review
TV was difficult to use and relied on using own subscriptions. No where to eat out nearby on the Monday and Tuesday.
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Le Chene HotelAverage review score: 7.9
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Positive section of review
Thec staff in the restaurant/dining area were very friendly and pleasant-a credit to the place
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Negative section of review
It was a polite welcome but simehow made to feel slightly unwelcome due to stressing -and pointing out that wev were in "economy"-at £129 for an evening I dont see as economy!
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The Marsden HotelAverage review score: 9
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Positive section of review
Breakfast was excellent, this hotel could charge more its excellent value. Brilliant hosts.
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Negative section of review
Slight problem with noise at night but not a deterrent
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The Crown Inn Pooley BridgeAverage review score: 8.6
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Positive section of review
The location was amazing! The hotel and the staff were really friendly and helpful!
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Negative section of review
Could of done with air-conditioning or a fan in the room!
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Luther King HouseAverage review score: 7.9
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Positive section of review
Breakfast is more than enough! It is a great base from which to explore Manchester
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Negative section of review
Nothing
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Host & Stay - Peacock HouseAverage review score: 9.1
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Positive section of review
The property is beautifully presented all the way throughout.
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Negative section of review
N/A
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Glendower Hotel BW Signature Collection
Lytham St Annes, United Kingdom
Average review score: 8.4-
Positive section of review
Breakfast was superb waitress services with a vas menu
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Negative section of review
There was scaffolding outside our window so we did not have a very nice view but we did not spend much time in the room as weather was good fortunately
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The Old Custom HouseAverage review score: 8.5
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Positive section of review
Breakfast
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Negative section of review
Decor in room a bit tired
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