1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was lovely, had so much character, the views outside the window were beautiful. It felt very homely. I loved the location and the animals. Nikki went above and beyond to make sure I enjoyed my stay.
Positive section of review
The room was light, fresh and immaculate. Pristine bedroom and bathroom. Great location for my needs and superb value. Fully recommend.
Negative section of review
Nothing.
Newcastle upon Tyne, United Kingdom
Positive section of review
Nicely decorated rooms. Clean. Excellent sound proofing given the very central location.
Negative section of review
More shelving around sink in bathroom if I was very pedantic.
Positive section of review
Lovely hotel, clean and friendly staff. Pool and spa area spotless
Negative section of review
Noise from other residents, running up and down corridor and slamming doors. Had to complain to staff and it still continued
Positive section of review
The building is beautifully appointed and functional.
Negative section of review
The WiFi was not working: nowadays this is essential while guests are travelling. The WiFi was not working as of Monday afternoon (Day 3 of my staff). The staffing were not (I felt) very proactive and I was not kept updated by them. The room number was not appearing on the Samsung TV and therefore I could not connect to either internal or external WiFi. Even after raising the issue it was not reported back to me. There was little support by staff with breakfast options. The food offering at breakfast was very limited. I could not add my phone number to Booking.com
Positive section of review
Good location near tube and Queensway
Negative section of review
Dirty carpets, breakfast was rubbish.
Positive section of review
People are kinds & nice
Negative section of review
It’s a disabled access accommodation room, the toilet is not really good for me
Positive section of review
Balcony view Cleanliness
Negative section of review
Everything was perfect
Positive section of review
Cosy, very clean,
Negative section of review
Problems with wi-go
Positive section of review
Cleanliness
Negative section of review
Needed more cutlery and crockery. Tea and coffee.