1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The owner was extremely helpful and came out to help us with our luggage. We were given twin beds as requested. The room was comfortable with all amenities provided including a small fridge, The location was very handy for a quick walk to the centre of the town and York Minster, Free on-site parking was provided.
Negative section of review
The room was smallish for two adults plus luggage but this is the nature of the old houses used as bnbs in the UK.
Positive section of review
From the moment we entered the hotel we were greeted with great reception staff (special thanks to Anna on reception) our room was spotless large TV with sky channels the bed was very comfortable and the shower is powerful had an evening dri l in Jack's and again staff were very attentive and so polite 😀
Negative section of review
Quite dark in places where you need light (by tea and coffee making area) and cupboard
Positive section of review
The flat is nice and spacious and was absolutely perfect for two people. Parking was great as off street which was important for us. Everything was in a good working order (freezer, fridge, washing machine, microwave…) and coffee/tea bags were also available. We didn’t make use of the outside space.
Negative section of review
We could sometimes smell the drains in the bathroom. Unfortunately no shower gel or shampoo was provided. We couldn’t workout how to switch on the lights in the living room - but likely to be a user error! Small lights worked okay.
Positive section of review
I liked the location. The staff were very friendly and accommodating. There was easy access to parking and walks for our dogs. We were only charged an additional £10 per dog and they allowed us to bring 3.
Negative section of review
N/a
Positive section of review
The location of this hotel,staff and the beautiful grounds it’s in are all exceptional. I perfect get away. Thank you Alison for looking after us.
Positive section of review
The property is in a great location close to the town centre and train station. The hotel is clean and comfortable and the staff are friendly.
Over, United Kingdom
Positive section of review
Good communication with our host and really thankful for milk, teabags etc. All that we needed for our 2 night stay.
Negative section of review
Not keen on the stairs, they were a bit steep but I do have a dodgy knee! Although car was fine it had to be parked on the main road.
Positive section of review
Location and the inhouse cafe.
Negative section of review
The room was too small. No space yo move around.
Royal Tunbridge Wells, United Kingdom
Positive section of review
Good location
Positive section of review
All of it.