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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It is based in a fantastic location, very clean, wonderful owners who made us feel extremely welcomed. Breakfast was top notch! Will without doubt be returning. Folkstone has a great deal to offer!
Positive section of review
The reception, the location both great. All the staff were wonderful. Bed was very comfortable & the hotel was quiet. The sea view amazing. Nice bar areas.
Negative section of review
The room (102) - everything looks tired & is in need of a refresh. Rotting window frames. Brown furniture & dated curtains & sofa, stained bedside tables. Not properly cleaned either I had to dust several surfaces & there were bottle marks in one corner of the bath. I hated the shower which is an over bath shower with a fantastic looking monsoon shower head but get this - the shower controls are OUTSIDE the shower on the wall. So you take your glasses off to get in the shower then you can’t read the controls! The shower curtain sticks to your wet body & you have to pull it back to reach the controls. All whilst trying not to slip in the curvy sided bathtub. Lethal to my 65 year old person! The plug didn’t work either so couldn’t opt to take a safer bath. The Spa was a great disappointment too. I have never been in one where the pool, jacuzzi, steam room etc were on so many different levels accessed by so many slippery wet stairs! Again lethal to anyone with mobility issues. The hotel should warn people. We had hoped to use it a lot but it wasn’t worth the hard work & effort. Not relaxing at all.
Positive section of review
This is a great place to stay, in a superb location. It feels like going home when you take a break, in the very best sense,
Negative section of review
Nothing
Positive section of review
The staff was really nice and really helpful, the bed were comfortable and the overall place was clean
Negative section of review
It’s clear that this property opened in a rush to comply with the demands due due to The Eras Tour happening at time during our stay, there was no wifi, no place to plug our charger (tho it was arranged with an extension later) no lights near the beds, no toilet papers most of the time, the shower were always cold and there was clear signs of unfinished works in the hallway, this place has potential but it should’ve opened way later
Leamington Spa, United Kingdom
Positive section of review
Very good. Central location a short walk from the centre of town. Nice breakfast
Negative section of review
Nothing to complain about.
Positive section of review
Fabulous location, free secure parking, super-friendly staff, great breakfast.
Positive section of review
Excellent location Clean Quick, easy check in despite the queue
Negative section of review
Noisy fan/vent in the room woke us up a couple of times in the night.
Positive section of review
Absolutely everything it was unbelievably fantastic
Negative section of review
Nothing
Positive section of review
The luxury of the suite
Negative section of review
Room was really warm
Positive section of review
Close to everything
Negative section of review
Our room was next to a busy alley so not much sleep