1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room overlooking the street was small but adequate. We appreciated the sherry--had a little nightcap. The location in the square was off the main street and quiet, yet in walking distance of many sights.
Negative section of review
One of the fruits in the fresh fruit bowl was starting to rot. The lounge area and restaurant seemed inaccessible (you were shunted off to your room). No information on the website about the restaurant menu.
Positive section of review
The food was excellent and the staff friendly and helpful. High class facilities without a lot of fuss. Loved the garden. Excellent room quality and decor and spotlessly clean. There
Negative section of review
There was nothing that I can criticise at all. We had a wonderful stay in a wonderful part of the world.
Positive section of review
The staff were very friendly,helpful and kind.Nothing was too much for them.Really enjoyed our short break there.
Positive section of review
Excellent location. Very friendly staff and comfortable room. Good choice of food for dinner.
Negative section of review
Nothing
Positive section of review
Pleasant spacious room, friendly welcome and relaxed dining with good food
Positive section of review
Right in the centre of town. Really comfy and clean.
Negative section of review
Nothing.
Positive section of review
Proximity to wedding location.
Negative section of review
Having to move out of Room 5 after first night due to a rat in the room (gnawing on a pillow on the floor and leaving droppings on carpet), although the on duty team found another smaller room. Mattresses very (uncomfortably)soft. On check out was told no bill to settle, complimentary with hotels apologies to find that 2 weeks later with no return of payment that they were “willing” to offer half the room cost. Rat entered and exited via bathroom as unboarded behind sink. The duty team were great, this all falls to the General Manager. Review would never have been written had you delivered on your word.
Positive section of review
Location and price
Negative section of review
Beds uncomfortable
Stoke on Trent, United Kingdom
Positive section of review
Nothing Disgusting
Negative section of review
Everything!!!! Looked like a prison block from the outside. The roads were full of pot holes. The roooms were all over the place. No lifts. We had to drag our cases up several stairs, down stairs, round weird corners and eventually found the room. it was shocking. very delapitated, needed several coats of paint etc. Furniture very poor. We managed to find another entrance at the end of the carpark which was nearer our room. The reception did not tell us this???? The furniture was shocking and full of chipped paint. The wall mirrow was hanging off its hooks and nearly fell on me. Told reception but they turned a blind eye. The TV channel were all over the place. Not the usual channel 1234 which is standard and what we are used to. We gave up in the end. The food was pretty dire. I left most of it. I had th battered fish which was the most greasiest batter I have ever had. So overall, this is surel not the standard Hilton. Perhaps Stoke -on Trent is a bit down market?? . Sorry Hilton, but you really need to up your game. I would NOT stay here again and would recommend people to stay away.
Positive section of review
Everything
Negative section of review
N/A