1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It is a magical place and genuinely had the best sleep I have ever had versus my own bed and much bigger than one expects. It is the perfect location to be tucked away into history in the centre of York with everything you need. The towels were fluffy and big and you are provided with dressing gowns and slippers (as no shoes in the house). The layout is perfection with so much natural light with gorgeous views every window you look out of. I didn't want to leave by the end of our stay.
Negative section of review
With the price (£500+) for 2 nights, I would have expected some complimentary toiletries or a welcome gift for the price we paid for 2 people. Yet, York is expensive. For a two bed house all to yourself, perhaps I should not complain. It was so incredibly comfortable I wish I could have afforded to stay an extra night!!
Positive section of review
Perfect place to stay, great customer service, small issue with booking sorted out thanks to the professionalism of the staff at this hotel, hope to book here again in future and will be recommending this hotel to friends as well.
Negative section of review
nothing.
Positive section of review
It was affordable and had a small kitchen area.
Negative section of review
Room was tiny we booked for a family of 5 and it was although they had a normal sized room but added extra beds, no room to move around.
Positive section of review
Breakfast very good, hosts very friendly
Negative section of review
Up a few flights of stairs with our very heavy suitcase
Positive section of review
Food options were great.
Positive section of review
Clean and friendly staff
Negative section of review
Being told by email hours before arrival they had swapped our hotels. After booking weeks ahead. It caused us lots of confusion on the day as we were travelling and hadn’t received the email until after arrival.
Positive section of review
Location was okay
Negative section of review
Absolutely not clean, food left in fridge, disgusting dirty bin, stained carpet & wall, cupboards hanging off in the kitchen, chips in the bath, blinds falling apart, uncomfortable bed & pillow. If you were sat on one end of the sofa you could not see the tv as there was an almighty pillar in the room, light bulb missing from bedside table. All things that could easily have been rectified. They offered to come in & clean again but refused as we were out of the apartment & basically should have been done from the offset. Would I stay here again DEFINITELY NOT
Positive section of review
Bed was comfy.
Negative section of review
Staff service....no one around. Had to find someone to ask about an iron. Tv signal didnt work, had to put aerial practically out the window. Toilet roll fell off wall. Very tired, needs some TLC.
Positive section of review
the location
Negative section of review
No sanitary bag, there are no plugs/switches near the bed
Positive section of review
Staff