1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very “warm” felt like we been at home. Very clean. Very comfortable bed and good quality bedding. Also very helpful leaflets about activities , we chose few. Nice friendly owner
Negative section of review
Nothing there not to like. Your internet connection could be better but we had no time to be on the internet really
Positive section of review
I was made to feel completely safe and secure by the friendly staff, and the room was impeccably clean and cosy.
Positive section of review
Overall ambience with value for money. Excellent facilities and convenience for travel to port.
Negative section of review
Cannot fault at all. Super stay.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location is ideal, easy to drive to and then reasonable walk into town.
Negative section of review
The room numbering is mental, my room 136 was on the 2nd floor opposite the 300 rooms. Thankfully reception gave clear guidance to my room otherwise there'd be no way of finding it using logic. Continental breakfast, bread and apple with fruit juice, skipped this. The tap water tasted awful, very chlorinated/chemical taste
Positive section of review
The property was excellent and Joanna an outstanding host
Negative section of review
The bed in the main bedroom was too small and very soft which for those with an already sore back didn’t help.
Positive section of review
The staff did try their best to help with tv problem
Negative section of review
I specifically got booking.com to check for me to see if tv in room....when I got there it didn't work...5 nights no tv...
Positive section of review
shower room. only
Negative section of review
no parking..road only, so you have to lug luggage..then when in the building endless corridors and steps/stairs. no easy assessable electric sockets..2 in the skirting boards... had to get on my knees. the kettle had to be put on the floor.. the sink was so small I couldn't put water direct in the kettle, had to pour cups of water in it. the bed was hard as was the 1 pillow. no bedside lamps so had to get in / out of bed in the dark. the TV should be scrapped,.. had no adjustments on the remote or TV apart from volume and channels. the picture was hardly visible as it was so dark err!! the room was cold. I told reception about TV...they had moved it on the table and did nothing...exactly the same. access to the room was terrible. if there was a fire, even with fire exit signs, depending where the fire was, you'd have great difficulty escaping. left me 1 tea bag for 2 nights. the decor throughout the property is abysmal..tatty, very old. I'd have to be desperate for a hotel to stay there again.
Positive section of review
Breakfast
Negative section of review
Shabby and very noisy
Positive section of review
Location
Negative section of review
Book in time was exactly 3 o'clock No 👎. Needs to be an option to check in earlier. TV wasn't working. Not good value for money.
Positive section of review
N/a
Negative section of review
It would have been great to have a small fridge