1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room was good and quite (was not adjacent to nearby A road), bed in particular was very comfortable, staff were very friendly and helpful, breakfast was very good (full English), loads of parking available, pub had a friendly atmosphere. For me, the location was ideal as I was visiting Yate just down the road. I'd certainly book again if visiting the area.
Negative section of review
The experience was a bit like visiting an old friend who's house had seen better days. Nothing specific, just looked a tad tired and worn. Not enough to stop me revisiting though.
Positive section of review
We previously stayed there before and that's why we stayed there this time. Unfortunately we were a little disappointed due to no cooked breakfast, restraunt wasn't open and neither was the bar. The hotel, rooms and staff were very good. We would stay again if the items above are resolved.
Positive section of review
staff/check in all great. plenty of parking. Breakfast was fresh and good gluten free options. Rooms were clean and tidy
Negative section of review
Completely cashless hotel, couldnt tip barstaff etc. Hotel looking a bit tired , could do with a bit of money spending on it
Positive section of review
Very easy to book in when we got there. Excellent facilities. Breakfast was lovely. We really enjoyed our stay.
Positive section of review
We had a fantastic time at the hotel, staff, accommodation, food was excellent.
Negative section of review
There was nothing that we didn't like
Newcastle upon Tyne, United Kingdom
Positive section of review
Good size rooms, excellent facilities, free car park and convenient location
Positive section of review
Compact, comfortable rooms. Very clean and in an excellent location.
Negative section of review
Feel that, given the small rooms, could at least include breakfast in the price.
Positive section of review
Beautiful and quality decor and facilities throughout
Negative section of review
Great property- my only complaint was around the restaurant- excellent culinary skills but portion sizes were meagre and inconsistent
Positive section of review
Location near Heathrow is useful.
Negative section of review
The shower was small and slippery. I slipped and fell quite hard as I stepped into it. The breakfast lacked choice amd was, to me, expensive for what we got. The service in the bar was lacklustre.
Saint Helier Jersey, United Kingdom
Positive section of review
booking in
Negative section of review
The Cleaner tried my door whilst I was getting out of the shower, luckily I had dropped the latch. she tried again an hour later. There seems to be no houskeeping system. One of the drawers in the room had medication from a previous guest. so drawers are not cleaned between guests. generaly very poor