1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
clean room. very helpful and friendly staff. good breakfast. food and snacks available until late at night. car park was a bonus. hotel was close to Albert Dock and city centre, so very convenient. We didn't need to use the car at all during our stay - could walk to wherever we wanted to visit.
Positive section of review
Very engaging and helpful staff. Excellent atmosphere in the bar, where we chose to have all our evening meals because of the quality. Our dog was very welcome. Breakfast as expected and on time, with a comprehensive choice.
Positive section of review
The staff were lovely. They put me in a new room after my first was covered in ?cat hair? They said I could check out late on the morning of checkout They had an iron
Negative section of review
Black bedding and questionable mattresses Looked nothing like the pictures First room covered in what looked like cat hair Second room was fine but the neighbours in this property were either ridiculously loud or the walls were painfully thin. I felt like I was a part of their carnal knowledge adventure. *not the hotels fault but really didn't want to hear the full session* The residents kept leaving the front door and gates unlocked, I must have locked it twice! The bathroom wasn't the cleanest and I did have to clean before I used it. There was a lot of questionable things in the bath. My morning tea was black as the milk was stale 🤦🏻♀️
Positive section of review
The staff are all very friendly and welcoming especially. Linda, she could not do enough to make your stay enjoyable
Negative section of review
Can not think of anything to say here
Positive section of review
Very nice place , very clean and organised Easy access to buses also tube station
Positive section of review
It has a nice feel about the place. Although could do with a paint and clean up.
Negative section of review
The lift was out of service and had to stay down in the basement. The stairs to which were very unpleasant. Very steep and exceptionally narrow. The stairs and entrance need work.
Positive section of review
Location was fine - we had been to Betws-y-Coed before so knew what to expect.
Negative section of review
My wife and I both have replacement joints. We are generally OK but would be more confident with grab rails in the shower. Note that the towel rail in the shower room needs bleeding.
Positive section of review
Location, environment, history, gardens
Positive section of review
The pub part is ok. Staff were nice.
Negative section of review
The bedroom was pretty horrible - needs decorating; bathroom unpleasant; cluttered common parts etc.
Positive section of review
The room was huge and extremely nice