1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location of the property was really good, close to Trafalgar Square, Covent Garden and the Theatre District and within walking distance of Oxford Street (although comfy shoes are required for this).
Negative section of review
The communication prior to our stay could be better. It was not until 2 minutes to 1500 hours (check in time) that I received an email with the exact address, door code and room code. The stairs are quite steep, which is not mentioned. The apartment lock is digital and very temperamental and took many attempts to work. The cutlery is in a small draw located under the cooker (we did not find this!!!!) and was advised after our stay where to look.
Positive section of review
Everything! The staff especially Hazel were brilliant and extremely helpful, the accommodation was outstanding and the location stunning…we are definitely returning guests.
Positive section of review
Great check in service as the team wanted to ensure I would have access; room was small but very functional, as expected!
Negative section of review
The shared facilities were a bit less than expected but definitely not a deal breaker. For a short stay overnight and to get ready in the morning they were fine.
Positive section of review
Food served late was great. Staff were very friendly. Room was clean. Location was good.
Negative section of review
The room was alot smaller than expected. No comfortable chair to sit at a desk to do make up. Shower not suitable for 2 friends as door had zero privacy.
Positive section of review
We were quiet impressed with the Rooms, facilities, breakfast spead and staff behavior.
Positive section of review
Location excellent, room was good and as expected. Good shower, clean towels etc
Negative section of review
Stairs carpet was a bit grubby but looked like there was some work going on so maybe there is plans to replace it
Positive section of review
Good central location and private parking
Negative section of review
Very tired hotel in need of a refurb
Positive section of review
Room and breakfast were very good
Negative section of review
Nothing
Positive section of review
Everything very good
Negative section of review
Would have thought the hot water would have been turned on before I arrived A shower would be much better than a bath
Positive section of review
Lovely rooms