1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Ideal central location; surprisingly quiet. Clean, very comfortable. No breakfast provided but that's what we liked as we don't usually have, but there was microwave and fridge in room to use if needed.. Lovely stay, friendly owners, would definitely stay again.
Negative section of review
Nothing!!
Positive section of review
It was lovely, cosy and well appointed. Quiet situation, but not too far from centre of town. Lovely home made chocolate cake awaiting our arrival.
Negative section of review
Cant say there was anything to dislike.
Positive section of review
Great location, easy check in (videos sent on WhatsApp), good value for money. Good communication. Good value for central London
Negative section of review
The beds were not comfortable, a thin mattress, only 2 toilets between 12 beds and only 1 shower.
Positive section of review
Clean and comfortable room, excellent customer service and ideal location as the Port of Dover is just minutes down the road.
Positive section of review
Good accessable room and bathroom although had to report constant dripping of shower.
Negative section of review
Outside of hotel. Appearance of hanging baskets spoiled by weeds in flower boarders and block paving. This could be easily fixed.
Positive section of review
The man on the front desk was absolutely lovely
Negative section of review
Wouldn’t recommend the food in the leisure centre/spa cafe if you’re looking for a nice meal
Positive section of review
Clean, friendly, quiet. Absolutely recommended!
Negative section of review
None.
Positive section of review
The main hotel and facilities were very good.
Negative section of review
Our accommodation, 'The Cabin' was misleading when we booked it. The accommodation is not attached to the main hotel complex and is a 15 minute walk away up a very steep hill. If you wish to use the main hotel facilities such as restaurants and spa then you have to walk down and back up a steep hill, which will be tough for less mobile and aged individuals. When we asked about transport up and down the hill, we were told we would have to arrange a taxi!! The 'Cabin' accommodation was effectively a 'garden style' cabin, which was fenced off within someone's back garden. A very expensive £325 per night bed and breakfast. At least breakfast was delivered in the morning and we did not have to venture down to the main hotel. I would suggest the specific accommodation is described more clearly when being advertised. A shame, as the main hotel and facilities were very good but left feeling very disappointed.
Positive section of review
Great location - very central and convenient.
Negative section of review
Lack of cleanliness, noise from elevator, and worn out inventory. Bathtub was leaking onto the floor, crumbles on the carpet, and moth in the room.
Positive section of review
Everything all good
Negative section of review
Nothing