1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I liked the fact that there was a staff presence most of the time. My room at the very top involved climbing quite a few stairs, but it was of a fair size, with hot water, easy to use shower, and a small fridge. It was very clean and I found the bed comfortable. Breakfast was an optional extra and it was fine. My room had a rooftops view and was quiet, even though the hotel was on the sea front. It was a short walk from the railway station and from Harold Place, where the buses stop. The old town was a bit further. I'd stay again.
Negative section of review
Hardly anything to dislike - no check-in until 1600 perhaps.
Positive section of review
Breakfast good. More choice of fruit needed. Great young assistant volunteered to get sausages for Hamish our westie! All staff friendly. Young lady who checked us in smiley and enthusiastic. Shower very small, difficult for anyone with even slight mobility issues. Towels thin. Toiletries good quality and lovely smell. Gardens lovely, shame about the weather! Great building and location. Would like to stay again.
Positive section of review
We stayed in the ground floor room which was the disabled one. The room and bathroom were huge . Nice and clean comfortable bed very good breakfast . Host was very engaging and helpful .
Positive section of review
Very spacious, nice clean flat, well furnished and great location. Chris was very attentive and responsive great location for the o2 or traveling into the city centre
Negative section of review
That we didnt stay longer
Positive section of review
Lovely hotel. Food for breakfast and dinner was great. Service was brilliant. Perfect location for exploring snowdon.
Negative section of review
Nothing
Positive section of review
Great location close to city centre and all the facilities around the Dock area all within easy walking distance.
Negative section of review
Reported problem on 1st morning with toilet not flushing at reception desk before we went out for the day. On return we checked and toilet still did not flush so spoke to different girl at reception who knew nothing about it. She offered no apology or explanation and did not even confirm if anyone had been out to look at it for us. She asked if we wanted another room which obviously we did to get a proper functioning toilet! We were given another room on 1st floor for another night and we left on Sunday anyway. No further update was provided. Poor customer service from reception staff and there never appeared to be any senior member of staff around reception to report anything to
Positive section of review
Excellent host. Always happy to help and easy to contact.
Positive section of review
Convience to event I had travelled for in Cumbernauld.
Negative section of review
Hotel is attached to a pub who had Karaoke on that night. Description did not advise this was the case. Was excessively loud and extremely hot. Sign says only to open window in an emergency and it only opened a couple inches. Messaged the host and then booking.com Host ignored it and never got back to booking about it either. Ended up forking out nearly £200 to get last 2 rooms at another hotel 20 minutes away.
Positive section of review
The staff was very friendly and the food great
Positive section of review
Excellent pool and view.
Negative section of review
No spare toilet rolls.