1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Close to the airport and town centre, helpful staff I couldn't access my phone for the codes to get in the person who answered the ring door bell was really helpful. I also thought I'd left items behind, the person I messaged sent me a photo of the item the cleaner found. The bed was comfortable, great modern apartment hotel, nice room, lovely shared kitchen and dining room space. Enjoyed our stay 😃
Negative section of review
A little confusing to find because it's a private road once reading the directions again we managed to find another road that led to the apartment hotel
Royal Wootton Bassett, United Kingdom
Positive section of review
The place was ok.. I didn't try the restaurant so I can't say. The room could do with s massive revamp. The keep on the door was very loose indeed, so loose the door would not lock,and couldn't be repaired by the staff. So I was moved to another room whe the keep wasn't much better. Apart from that all was OK
Positive section of review
Breakfast was continental but plenty of it and fresh produce. Dinner was very good and we had a relaxing stay and would recommend to friends. Great to note this is still a "Free House" and not in the grips of a pub group monopoly. The enthusiasm of the staff and the standard of food and beverages reflect this.
Positive section of review
Breakfast, it's in an olde worlde pub, parking, location, high quality finishing of bathroom & quality shower gels
Negative section of review
Stairs to the room could be a little difficult for an older person, little hair & staining on the linen, but it was laundered.
Positive section of review
Rooms were perfect for family if 4 with loads of space. Really friendly staff and fab breakfast.
Positive section of review
Central, very friendly helpful staff. Lovely breakfast.
Negative section of review
Minor thing; Some of the internal doors were squeaky + banged (but were fire doors). Nil else.
Positive section of review
Comfortable room friendly efficient staff great food
Positive section of review
Was a decent sized room, comfortable and clean.
Negative section of review
Shower was cold and wouldn’t heat up.
Positive section of review
Meal in restaurant was very good.
Negative section of review
Some staff don’t pay attention to detail when checking in and with drinks orders. Felt like a second class citizen while they spoke fondly with some guests and ignored me on several occasions. Had the same experience here several years ago which reminded me why I did not return for a long time.
Positive section of review
Good location, and car park
Negative section of review
The two chairs in our room were only fit for the tip, I asked them to be changed and they were Breakfast basic, choice of white or brown sliced loaves only, no croissants or Danish, no fresh fruit, help yourselves only Dinner, only two courses available, no starters which was disappointing, dinner available Mon to Sat only