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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
From the moment we arrived the staff could not have been more helpful… 7 in our group embarked on this gorgeous hotel after a 4 night music festival… had a stunning dinner with the best menu ever we could not decide !! Food was stunning, lamb shanks especially wow !!! Chloe looked after us and with such great character…. All staff so fantastic so thank you ! :) ♥️ Rooms are big and the bed 🛌 ooohhh ! Huge and comfy… will 200% be back this is a gem 💎
Negative section of review
Nothing it’s gorgeous ♥️
Positive section of review
Location convenient to Hammersmith station and local eateries. Breakfast included. Adequate accommodation that was clean and tidy. Served our purposes for a short stay..
Negative section of review
Noisy street...but no fault of hotel. Breakfast could be chaotic at times. Hard mattress. Stairs to navigate with heavy suitcases. Tight room in ensuite with toilet close to the wall.
Positive section of review
You get what you pay for at the PH. It's not luxurious but then it's not expensive. The staff are really kind and friendly, which counts for a lot!
Negative section of review
Little bit of noise from the bar in the evenings but that's my fault for going to bed too early - should have joined them!
Positive section of review
Excellently presented with all amenities. Great location on the coast with the sea across the road. Excellent hiking along the coast just outside the door.
Negative section of review
Needs a dedicated car charger.
Positive section of review
Breakfast excellent, great choice and cooked breakfast was cooked to order and piping hot unlike self service. Room excellent lots of little extra touches,
Negative section of review
Nothing our stay was excellent.
Positive section of review
The hotel location was excellent and very welcoming and helpful staff. The bar at the hotel was open until 11pm and we had an enjoyable time at the bar.
Negative section of review
Initially we were given a room with a very small window that made the room quite dark and uninviting. Fortunately after requesting a change staff accommodated us with a room that had bigger window. The bathroom wasn’t clean which was disappointing. The hotel itself was old and shows signs of wear. One major down side was breakfast at £10 per person pernight, the quality was very poor and certainly not worth the money.
Positive section of review
We had high expectations of room with spa bath, own terrace, luxury facilities- these were not met. Breakfast staff really nice and engaging.
Negative section of review
Checkin- we had to go find manager who took his time to attend and was not welcoming. Room looked nice but several maintenance and hygiene issues. Dreadful drain smell. We could say more negatives. We reported main issues but were told they could only be dealt with later by the manager who would come back to us - nothing heard as yet.
Positive section of review
Room had excellent views over the bay. Breakfast had a large range of options to suit everyone. Staff were very helpful and friendly.
Negative section of review
Overall restaurant service was excellent, but one night we ordered from bar menu and there was a long delay for food to arrive due to low staffing, though we were given a complimentary drink in recompense.
Positive section of review
The team is spectacular and the location of the hotel is wonderful.
Negative section of review
I didn't like it, because despite having asked for a room without a staircase, my room on the ground floor didn't have windows.
Positive section of review
The cabin was clean, nice location.
Negative section of review
There were no facilities for washing up or laundry, no information pack . One of the beds creaked badly, a lot of midges.