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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I loved everything about the property and the location. It is well located within 7 minute walk from the rail station and also adjacent to the bus terminus - both of which were invaluable to me. I loved that I could walk down the hill to the very busy town in about 5 minutes to access great restaurants but was so happy to return back to the quietness of my retreat! From my room I looked over the water in two directions from my room - the Harbour and the bay. My room was decorated with a beautiful beach vibe, as shown in the photos. I loved heading down to breakfast each morning and enjoying looking over the Harbour as I worked out which delicious choice to enjoy. My only regret is that I wasn’t staying longer! If you are looking for a peaceful place to stay, with readily accessible access to the great bus routes around Cornwall (I didn’t have a car so that was important) then this is the place to stay!
Positive section of review
You can’t get much closer to the airport! The rooms are expensive but v nice, modem, super clean with lovely, very comfortable big beds with soft sheets. I loved they have all Dove bathroom stuff - body lotion, shower gel, shampoo, hand wash. Can’t remember if conditioner as I didn’t wash my hair but I think they did. To me this is a big plus having quality, non allergenic shower stuff. No ‘vanity’ pack just FYI (no tooth paste, earbuds, Colton face wipes - no biggie but for the price you may expect). Good room snacks - 2 x kitkats and biscuits, but coffee machine confusing! Bar staff especially lovely who served us after 11.30pm.
Negative section of review
£180 way too expensive. Coffee machine was confusing. Worked it out but my coffee was stone cold , so instructions would be welcome/more obvious if they were in the roo. Same re; TV and aircon// heating. (Also the room was freezing a the aircon was turned on - strange when it was a cold day, c.12 degrees albeit June).
Positive section of review
Good quality bedding, towels, comfy mattress, hot shower, shower pressure is good, good kitchen utensils, overall is very clean. Surrounding is quiet and we all slept well. We don't want big caravan site with entertainment or lots of facilities.
Negative section of review
More sightseeing leaflets in reception will be helpful.
Richmond upon Thames, United Kingdom
Positive section of review
I have stayed at Shandon House several times and I love the location because of the easy access to the tube station and to the general vibe of Richmond. Very nice and helpful staff with many good ideas with local knowledge.
Negative section of review
Two things: One, in the past there was breakfast offered and it was nice and simple. It offered a very good opportunity to meet other guests that were staying at the hotel during my stay, and it was a great time to interact with these people from many different points on the globe. Two: the price this time was twice the amount for the same room, five years removed and at the same time of year. Inflation may explain some of that but not all and the old price from five years ago included breakfast! Lastly, sad that there is no centrally located public phone, similar to what other hotels offer for free in each room, for tenants to use as they do with shared shower facilities; every room need not have a phone but one should be available for all guests as a nice touch in a common area like the old dining room.
Positive section of review
Lovely room with lots of space and separate bath and walk in shower. Very nice hotel in a quiet area with great amenities. I would stay again and access the leisure facilities next time.
Negative section of review
Parking was busy but I still managed to get a space. Everything else was good.
Positive section of review
Beautiful location, clean, comfortable, very peaceful and a tranquil place to stay. Loved the views and seeing the sheep walking up and down the road.
Negative section of review
N/A
Positive section of review
Very good room and nice view, comfortable beds and lovely staff
Negative section of review
How many stairs there were haha
Positive section of review
Outstanding hotel staff where superb friendly and helpful
Positive section of review
Location and vey clean.
Negative section of review
Greeting on arrival poor (we were early, before midday), told to come back at 2.30pm (quite brusquely). Also tried to arrange breakfast for following morning, advised they were short staffed & we felt it would have been too inconvenient for them to accommodate us.
Positive section of review
Good restaurant