1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
As in every business, the boss can be the boss or just pretend. At this hotel Mandy, the boss, is the real deal. She leads, she inspires. Without her , it would be average, at best. She goes the extra mile to personalise the wxperience and make you feel special, whoever you are. As an ex IHG and LHW inspector, one learns to look for "special". You'll be happy and satisfied with the value and service here.
Positive section of review
Breakfast was good…plenty of choices and kept hot. The volume of the Tv in bar/lounge was turned up (/on request ) to watch the FA Cup final. The food service was prompt and tasty.
Negative section of review
No easy access to smoking corner at the back after 7pm. The bed was very uncomfortable. Lots of very noisy adolescents in public areas on Friday. Limited menu and very pricy.
Positive section of review
Everything was fantastic. And all the staff were very friendly and helpful 👍
Positive section of review
Location great, so close to transport, shops and Hyde/Kensington park.
Negative section of review
Lack of coffee machine in room, coffee on floor not available. Toilets downstairs near gym out of order.
Positive section of review
Bed was uncomfortable wardrobe and toilet we're lpods
Positive section of review
Room/Chalet was clean and warm Host was friendly
Negative section of review
No WiFi No full length Mirror Breakfast availability needs to be longer ie until 10am. Shower/water pressure was poor, shower temperature was inconsistent. (hot/cold/hot/cold)
Positive section of review
Lovely spacious room, overlooking the main doors
Negative section of review
The bus load, pushing to get breakfast at the same time, was not enough room to get round. Iff you have somme people waiting on toast at one end mire getting cereal then it was hard to get round for the hot food
Positive section of review
Proximity to train station and other attractions
Negative section of review
Small. Make sure you don't have a large luggage.
Positive section of review
Nothing except location
Negative section of review
The manager was corrupt wanted every payment cash and was rude to guests she banned because I made my bookings in evening after checkout rather than do it in morning
Positive section of review
Location
Negative section of review
The flat did was poorly equipped and very messy. Only one small towel per person. It was very hot inside the building. The beds were not confortable and inside the wardrobes it was very messy. The price was very high for the quality of comfortness received. The only benefit was the location that was very good.