1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Good location for our visit to Emirates Cricket ground, clean room, nice touch with retro refreshments
Negative section of review
I was very disappointed by the reception given on arrival. I provided my name and was greeted with a firm, curt No. I suggested that maybe the surname and forename may have been reversed and was asked to provide evidence of my booking which I did once I found the details on my phone. The receptionist then stated Ah booking.com the name has been reversed. If only they had been paying attention in the first place it would have saved a whole load of stress on my part. When we returned from seeing the Foo Fighters we entered the hotel bar for drinks. There were three staff serving 2 people and we were totally ignored. We gave up and settled for a cuppa. Ultimately, if you pay a premium price, you do expect a little more..
Positive section of review
Clean, great location for us, quiet area, spacious and kitchen was well equipped.
Negative section of review
Key was missing from keysafe, which was eventually sorted, and we never received a reply to our two texts because TV not working. We spent two nights with no internet or TV which was not a deal breaker but was disappointing. Stairs were a bit hazardous at top if taking a midnight trip to bathroom, it would have been easy to put a foot wrong and fall down stairs. Decor was basic but needs some tlc to keep it in top condition, eg tiles in bathroom missing grout. Washing machine needs a service, the dryer function has no end so clothes constantly heated. All in all a great place to stay, but one or two aspects that need to be addressed.
Bishop Auckland, United Kingdom
Positive section of review
Pleasant location, good access to the town. Spacious room with good facilities.
Negative section of review
Certain menu options were unavailable,perhaps we were unfortunate.
Positive section of review
Big twin room, comfy bed, friendly staff, close to centre, carpark
Negative section of review
Bar is very expensive, toiletries were not filled up before we came
Positive section of review
Staff was great and value for money was excellent. Food was good
Negative section of review
Bar shut early
Positive section of review
It's a great place to stay before an early morning flight.
Negative section of review
Nothing
Positive section of review
very nice hotel, friendly staff, good restaurant
Negative section of review
the hotel was advertised as dog friendly which we paid a fee for but the dog was only allowed in the room and nowhere else in the hotel, which caused a few complications for us.
Positive section of review
Friendly staff and convenient location.
Negative section of review
Facility is a bit outdated.
Positive section of review
Nice clean and modern
Negative section of review
Nothing
Positive section of review
Breakfast
Negative section of review
Fire Alarm at 8 am