1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was great the host was very kind and helpful upgraded us also our room was so big with a sea view we had a swimming pool sauna jacuzzi pool table the garden was lovely and there is a outdoor swimming pool but that wasn’t open due to it not being hot enough.
Positive section of review
This place is located right at the City Centre, rooms were Big and Spacious, everything was provided in the room, right from double single beds to iron stand, iron, bath tub...The breakfast spread was limited but nice ....
Negative section of review
Everything was good , there was nothing which i didnt like
Positive section of review
Clean, spacious, quiet, comfortable. Bed was superb as were the pillows. Staff were excellent and I appreciated the latte when experiencing some coffee making issues.
Negative section of review
Breakfast excessively expensive and not good value. Insufficient tea and coffees in the room.
Positive section of review
My room was lovely and spacious. The bed was amazing and comftable. I don't normally sleep much in a hotel, but here I did.
Negative section of review
The lift felt a little jittery. Needed to use for disabled access
Positive section of review
Amazing location, fun design, historic building, comfortable beds, clean, functional, great value for money.
Negative section of review
Because of the location it was a little noisy outside, but completely as to be expected and not a problem at all.
Positive section of review
had lots of character & our room had a fab view of Ludlow Castle!!
Negative section of review
nothing
Positive section of review
Friendly staff. Recently refurbished hotel.
Negative section of review
Area is pretty abandoned around the hotel. Pub closed early and the KFC and other food outlet inside the service station was closed down. Hotel have started doing food which was ok.
Positive section of review
Very friendly and helpful staff
Positive section of review
Good location helpful host
Negative section of review
This was the worst place we have ever stayed in and I have had some poor accommodations over the years. We were very underwhelmed when we entered the property which had been rated as pleasant on booking dot com the advertised phots also made the property look like a palace compared to the real thing. We had very many complaints too many to mention but here are just some which I photographed for back up. Electrical appliances whose plugs were not fitted correctly along with a very unsafe cooker switch. These are failings which would not pass an electrical safety test. Mouldy and very poorly finished walls, very poor laminate flooring, an old fridge dumped in front garden entrance, an old set of drawers dumped in garden area. Filthy kitchen including 2 pans out on benches with food in them that looked like they had been there days, the fridge had something spilled in bottom and had just been left, a cooker with the door surface all corroded, dirty toilets, a mattress which appeared to have a spring sticking through, one room even had a lone flip flop left in the corner, poorly fitting curtains , spilled paint not cleaned up, cup stains not remedied, and electrical sockets tripped during the night causing the boiler to go off and hence no hot water.
Positive section of review
Location
Negative section of review
On an estate