1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was lovely and it’s one of the cleanest I’ve stayed in. We stayed for a gig at the AO arena so the location was brilliant. There was everything you needed, hairdryer, ironing board and iron, fridge etc. The shower was great and I liked the speaker in the bathroom. The toiletries were really good too. Breakfast was amazing and all the staff in the dining room were lovely and so attentive.
Negative section of review
You were supposed to be able to control the TV with your phone and it didn’t work. We told reception but it did take them a while to come and sort it out. Breakfast took a while and my partner then didn’t have time for a shower before checkout but it was busy and they were very apologetic even though I didn’t complain. It is pricy but it was a treat.
Positive section of review
Gorgeous Bath town house, superb location Nicely decorated room very comfortable, nice to have a lift to other floors Staff friendly Happy to keep bags on departure Breakfast waiter service which made a change & nice bar lounge area.
Negative section of review
Staff seemed little pushy! Asked about my stay on leaving & asked me to give a 10/10 review
Bowness-on-Windermere, United Kingdom
Positive section of review
Had a great stay. Very welcoming hosts. Lovely views of the lake from the bedroom balcony and we had the pool to ourselves. Gardens also have a lovely view. Really enjoyed ourselves thanks.
Negative section of review
We didn’t mind as we love walking but if you have mobility issues the hill to the property might be an issue for you.
Positive section of review
Lovely property! Beautifully decorated, very clean, and the hosts were really friendly and helpful.
Negative section of review
Nothing!
Positive section of review
Remote location was nice and quiet - just what you need to escape the city. Staff were lovely.
Negative section of review
The leisure facilities were not great; but usable. Needs a bit of TLC.
Grantown on Spey, United Kingdom
Positive section of review
It looks fabulous from the outside with parking and on some lovely roads
Negative section of review
Staffing problems slow service cold food dreadful room people queuing to complain about rooms Our room was awful and without doubt the worst I’ve stayed in. Food refunded in the morning but to be honest the whole stay should have been refunded. I thought I was in faulty towers…
Sutton Coldfield, United Kingdom
Positive section of review
Breakfast was ok/good With restaurant staff attentive and food good
Negative section of review
After 20 years of visiting the belfry we wont be returng unfortunately In the hotel we found staff undertrained in the method of basic customer service in all areas not what we expect from the belfry And then the insult of adding automatically an extra 10% on all food and drink putting the envisis on the customer to ask for removel of extras We don't mind paying anything if the standard is on a par but alas its no longer the case for us
Positive section of review
Great location and welcome
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Very poor quality beds, thin synthetic duvet, pillows thin and dead. Breakfast is definitely institutional standard.