1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room and facilities were excellent, the bed large and comfortable, the cleaning ladies were happy and accommodating. Breakfast and Dinner taken seated in the Bistro Restaurant with the wonderful views over Chesil Beach and the town was outstanding. The food was plentiful and varied. Many thanks to the waiting staff and the chefs for being helpful and looking after us though-out the week. There were also adequate disabled facilities.
Negative section of review
Would have liked more room to access the wash basin in the shower room.
Positive section of review
The hotel itself is well presented and has lovely decor. The staff at breakfast was fantastic and could do enough to help us. Beds were comfy, and the room it's self was clean. Curtains were fantastic at blocking out the light.
Negative section of review
There were a few things throughout the stay. When we checked in their was dirty linen and pots and plates outside the rooms , and still there after 10pm checked in around 4pm. On checking in there was a few of us on separate bookings but they had messed a family members booking and tried to say they had given me there room we was not on the same booking I had done it separately they did not change there room only added a bed and a family room was booked but gave them a double. There was a communication issue theme in our stay. A similar thing happened for a party that stayed they paid for earlier checked in and this was not ready for them.
Positive section of review
Location was absolutely fantastic. Room was very big and comfy. Breakfast was superb.
Negative section of review
parking isn't great.
Positive section of review
Everything was simply wonderful. Only aspect would be more modern gym equipment.
Negative section of review
The staff, it’s position, the food, the views & did I mention the staff? They were amazing
Positive section of review
Fantastic place, very friendly staff, fab food!
Negative section of review
Nothing!
Positive section of review
Clean, comfortable. Good breakfast buffet.
Negative section of review
No clock.
Positive section of review
Beautiful house with lovely gardens
Positive section of review
Close to Utilita Arena Birmingham
Negative section of review
No parking , no blackout curtains , lack of privacy , awkward way to check in/ get flat keys.
Positive section of review
Very clean and friendly staff
Positive section of review
Breakfast was okay.
Negative section of review
I came in late and wanted to have a proper meal. There was a 24h menu but none of the mains were available, just pizza. When i wanted to make the order during check in to speed up the process the senior sir, got quite grumpy and told me to go to my room and order from there. Luckily there was Pakistani restaurant around the corner to get some proper food however no working atm's to withdraw with mastercard.