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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Spent a few days here and was pleasantly surprised by the facilities. The room was clean and cosy, and the complimentary Wi-Fi was reliable. The breakfast was lovely, with a wide selection of choices. Free parking was much appreciated, and the hotel was in a great location. Thoroughly enjoyable stay!
Positive section of review
Had a lovely stay here. The facilities were excellent, from the spacious room to the reliable Wi-Fi. Breakfast was plentiful, and parking was easy. The hotel’s location was ideal, making it a perfect base for exploring the area. Really impressed with everything.
Positive section of review
Clean, quiet and cosy with a stylish touch to the decor of the room. Room was well set up upon arrival. Friendly staff, checking in and out was a breeze. The proximity to Birmingham airport ; hotel located across Birmingham airport, just a short walk.
Negative section of review
Nothing
Positive section of review
Breakfast was excellent as was the evening meal the room was beautiful and comfortable and the staff so friendly and helpful
Positive section of review
Location, staff are friendly, especially the parking attendant, he was a really nice man and helpful
Negative section of review
The fact we had to wait another hour after the allowed Check In time as our room was not ready in time! This then delayed us and caused us to miss part of the experience that we was in London for in the first place, which is not good as we lost out.
Positive section of review
Convenient location on Notting Hill and walking distance to Portobello market and Bayswater
Negative section of review
No reception on duty , had to spend time to find the staff . Learnt that can only communicate via QR code whats app chat. No elevator to bring up luggage
Positive section of review
Nice location, easy to get to, close to the town
Negative section of review
The bedroom smelt of cigarette smoke. When we complained to the staff we were given air freshener but the smell was still there. Opened a window while we went out to a party and the smell hadn't gone when we got back.
Positive section of review
Great location being neat Kensington Station
Negative section of review
They recommended we do an upgrade, because room booked very small, upgrade gave us a view of air-conditioned compressor, changed us to a smaller room better view, but still charged upgrade fee.
Positive section of review
Food quality is not good
Positive section of review
Nothing
Negative section of review
Musty, dirty, chipped paint everywhere. Creaky floor and staff straight out of fawlty towers at the front desk.