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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Early Check-in was available, which we appreciated. Spacious Bedroom, and Bathroom. Great location, close to beach. Excellent Breakfast, freshly cooked to order, with good quality ingredients
Negative section of review
Some of the furniture a bit shabby, and rooms could have been cleaner. Outside garden area useable, but appeared very unloved. Lots of weeds and rickety garden furniture
Positive section of review
The hotel from the outside was very dated but inside was lovely. They seemed to cater for everything with some exceptions.
Negative section of review
Couldn't go out to the park with our baby and sit there as it wasnt accessible with a buggy. Food was very expensive and not exceptional for the money we paid. We didn't have breakfast as it was £25 per adult for a cooked breakfast which was just ridiculous in my opinion.
Positive section of review
very clean staff very helpfull exceptional breakfast good location booking parking space essential
Negative section of review
left 2 messages no replies
Positive section of review
The convenience of being in the centre of Richmond. No need to use the car during our stay.
Negative section of review
Leaving
Positive section of review
The location and views were great, the house is large with a large garden.
Negative section of review
The cleaning was not great, the general standard of upkeep was poor. Simple things like loose and old toilet seats, the downstairs toilet had a cracked cistern and took a long time to refill, it should be replaced. the gate to the bridal path was broken and falling apart, An old tree house in the garden has collapsed but the remains are still left piled under the tree. The front door has a digi lock fitted but the door hasn't been filled or decorated properly after fitting. None of these things will ruin your stay but for this to be the situation so early in the season I assume that these issues are long standing and are very easily and cheaply resolved.
Positive section of review
Very clean and comfortable in a very central place, still very calm place
Negative section of review
All good
Positive section of review
Comfortable and clean and exceptional location. Very friendly welcome
Positive section of review
Loved the hotel Very clean and surroundings very nice
Negative section of review
Nothing
Positive section of review
room services ND LOCATION
Negative section of review
COST
Positive section of review
Everything!!!
Negative section of review
Absolutely nothing 👌