1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent place great location very quiet within easy reach to city centre and the host was extremely helpful who met me at the property and showed me around the flat thanks very much for your hospitality cyrille very professional and very nice man who made me feel very welcome 🙏
Negative section of review
Nothing
Newcastle upon Tyne, United Kingdom
Positive section of review
Location was good, parking in train station car park was very reasonable. Although room was located at the front of the hotel, noise was not an issue.
Negative section of review
Server in the bar had an odd manner about her. We returned to the bar near to closing. She was angrily stuffing straws into the holder on the bar, no concern for hygiene/cleanliness/infection prevention as she touched the top of every straw with the palm of her hand and tried to make a joke about her anger issues. In the bathroom there was a very dirty towel left on the back of the door.
Positive section of review
The room location and view were amazing - for the price we thought it would be okay but it exceeded our expectations. Absolutely would recommend.
Negative section of review
Nothing.
Positive section of review
The room was clean and we found everything that we need. The location was great. the building and neighbourhood were safe.
Positive section of review
Staff were lovely and friendly. Room was clean and bathroom was sparkling! Was great value for money 💰
Negative section of review
Didn't like the shared bathroom but that was my own fault as didn't read the listing properly. Was lovely and clean though and shared bathroom was definitely made up by the really great price of said room!
Positive section of review
Location is excellent. Room was comfortable although dated. Breakfast was great, plenty of choice.
Negative section of review
Only 1 small lift for a large hotel was disappointing, it is also very slow.
Positive section of review
staff very friendly, our room was very clean and comfy .Didn't book for breakfast .
Brighton & Hove, United Kingdom
Positive section of review
Room was clean and space was comfortable for family staying.
Negative section of review
Don't have hotel own parking, because we have 2 small kids, they have enjoyed their day and feel tired, both sleep in the car, when we arrived, we are inconvenient to put them down and our belonging.
Positive section of review
good breakfast, nice view on the river
Positive section of review
Location was good
Negative section of review
I think the reviews on booking.com gave us false hope it was a dingy hotel just above a hostel. Very expensive for what you get, it was over £100 for a double room and no breakfast. The room was small, very out of date decor, wallpaper, carpet. It didn't feel clean looked it, but years of stains were visible. The staff didn't seem to care and were texting while serving me. You have to give your card details in case you damage the room which didn't feel secure. Bed was old mattress needed replacing. The walls were thin you could hear neighbours easily. Very expensive and would not stay again.