1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent property. Clean, neat and very tidy. Had everything you need in a rental property for a short or long term stay. The hosts were very responsive to messages and clear and concise instructions on how to enter the place. Lovely apartment and thoroughly enjoyed our stay.
Negative section of review
Nothing to dislike.
Positive section of review
Lovely hotel , room was very nice and staff there was very nice and helpful. Would highly recommend this hotel to anyone.
Negative section of review
There are too many stairs . Wish there had of been a lift . But we managed it .
Positive section of review
A lovely hotel enhanced by being in a great location and having ev chargers on site. Fantastic fresh tasteful decor.
Negative section of review
We had heavy cases and we were not told that there were so many stairs as our room was under the eaves. Does need a lift.
Positive section of review
Great location near Earls Court Tube Station. Comfortable room with good facilities. Reasonable price.
Negative section of review
Nothing immediately comes to mind.
Positive section of review
Beautiful setting great atmosphere in the old pub. Room was stylish My dog was made welcome
Positive section of review
Location and room were great, the front of house staff could not have been more helpful
Negative section of review
The beds weren't the most comfy, ours at home was much better which was a shame. The hotel positions itself as dog friendly however our dog wasn't allowed in any bar or restaurant spaces, despite being allowed last year and being allowed in the bar area of a neighbouring Malmaison that had recently opened further into town. on top of this the bar staff were incredibly rude to us when we tried to use the bar area, as we had no idea dogs weren't allowed. This meant all meals for the two nights, breakfast and dinner, and drinks with friends had to be consumed outside of her hotel. We found some great dog-friendly places nearby but could eat any meals or spend any time in the hotel, except in our room. We also had no coffee in our room, no conditioner in the shower and no-one turned down our beds at any point. For a four star hotel it was disappointing all round tbh.
Positive section of review
Great location and fine breakfast. Friendly staff
Negative section of review
The matress was a little hard
Positive section of review
Spotlessly clean and beds were very comfortable
Negative section of review
Parking is a little tight but just about possible.
Positive section of review
Clean, central location, good value.
Negative section of review
We had a hair drier blow up but Scott the manager was good and very helpful. Even gave us a discount for the inconvenience.
Positive section of review
Location
Negative section of review
Shower… mixer tap from bath which just could not get an acceptable temperature. Tea, coffee , sugar etc was not replaced when room was cleaned