1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nothing - did not stay due to poor condition of building, room and lack of security given building had been targeted but had already paid the fee- no refund forthcoming - even the "cleaning" fee!
Negative section of review
For the two nights paid a premium of 3 times normal as it was during the Springsteen concert period. The Horizon apartment block is in a poor area frequented by people the worse for wear/undesirables. The main entrance was completely smashed in and the door to the building insecure. The room was not as pictured and poor. Even though the likelihood of finding an alternative room was slim my wife and I (as well as other couples attempting to stay there felt that the rooms and conditions were untenable particularly as the entrance is unmanned. We managed to find a place an hour north of Sunderland and fortunately found another place for the second night - One couple in a similar room opting to drive 200 miles home to Stoke rather than stay. Many communications over the last two weeks to their complaints department have been fobbed off with no resolution and misinformation as to them not being contacted by Booking.com. Shame that I could not score less than 1. The agent has refused any refund whatsoever.
Positive section of review
Stayed here lots of times that's why we continue to return, exceptional staff, service, great food,
Positive section of review
Everything, spotless, comfortable, all what you need for a self catering holiday
Negative section of review
Nothing
Positive section of review
Clean, comfortable, appreciated the secure garden for little one to play in.
Negative section of review
N/A
Henley on Thames, United Kingdom
Positive section of review
Great location close to all amenities food was good and reasonable price
Positive section of review
The on site staff were very friendly great room great location😃
Negative section of review
Nothing
Positive section of review
The only good thing about the property is its Location.
Negative section of review
The room and bathroom was extremely unhygienic and not well cleaned and maintained. The bed was placed in the centre of a small room rather than on the side, i was unable to move it to the side to make any space. The wifi was included but never worked. I have double thoughts of shifting to another place but dint since i had already paid this property.
Positive section of review
Staff were friendly, and helpful, our room was clean
Positive section of review
Room staffing
Negative section of review
No bar snacks .breakfast not the best
Positive section of review
Everything