1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
They mentioned the family room has a double bed and a bunk bed. But we got a room with 2 bunk beds. When i inquired about it the receptionist said it is the only room they have. Why do you say it has a double bed if you don't have it. However the receptionist was polite and the room was clean. We managed to stay. I will never come back as I can't trust them anymore.
Negative section of review
They mentioned the family room has a double bed and a bunk bed. But we got a room with 2 bunk beds. When i inquired about it the receptionist said it is the only room they have. Why do you say it has a double bed if you don't have it. However the receptionist was polite and the room was clean. We managed to stay. I will never come back as I can't trust them anymore.
Positive section of review
I like it the house very clean the area is very quiet the bed room all big and all bed romm have tv the WiFi is good connection 👌 and the all kitchen cooking materials is clean and working
Negative section of review
No
Positive section of review
In the heart of the city centre. The room was modern spacious spotless. The building was secure. The cleaning staff where very helpful & pleasant.
Negative section of review
Nothing all was perfect
Positive section of review
Lovely hotel in a great location, directly across from Waverly Station. Room was very clean and we had a lovely city view
Negative section of review
Room was quite small
Positive section of review
We bought the steak and oh my! It was beautifully done, the chips were amazing too
Negative section of review
The bed covers weren't big enough plus the pillows weren't that comfy either
Positive section of review
Location, cleanliness, room size, and facilities
Negative section of review
More choice at breakfast - only vegetarian sausage and no bread rolls
Positive section of review
Good breakfast Easy parking - and no charge!
Negative section of review
Busy road outside, but can't do much about that, although not a problem for us as we were able to walk to our friends place from there.
Positive section of review
the classic bar games, spacious atmosphere
Negative section of review
The staff were rather difficult not all staff majority of then were a great help. only a select few staff were extremely rude and snappy, it seems to be she has some kind of issue as other guests agreed with me as i ate my food
Positive section of review
Excellent location
Positive section of review
The location
Negative section of review
I was doing the London Ride 100 miles, so requested a quiet room, I couldn’t have a quiet room that was big enough to store my bike, I should have been told this before I got to the hotel. The shower wasn’t working properly, the water came out in a trickle. The TV didn’t work at all.