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A 5-star hotel set in an 18th-century building, Relais Santa Croce is one of the most luxurious, stylish and elegant properties in the historic center of Florence. It is located between the Santa Croce Basilica and the Cathedral. The hotel blends modern details and a classic décor. On arrival you can admire frescoed ceilings, and a comfortable and elegant lounge. There is also a music room where aperitifs and entertainment activities take place. High-quality comforts play an essential role in all rooms, which come with antique furniture and fine fabrics. Some rooms offer a plasma-screen TV, walk-in closet, and a bathroom with rain shower, and sauna or Turkish bath. WiFi is free throughout. The restaurant serves simple, tasty dishes, made from seasonal ingredients and you can enjoy the award-winning Pinchiorri winery on site. Fresh produce is bought daily from the historic Sant'Ambrogio Market, just 1312 feet away. Relais Santa Croce, By Baglioni Hotels' staff can assist you with tour bookings, restaurant and museum reservations, and theater or concert tickets.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Baglioni Hotels, Baglioni Hotel
Hotel chain/brand

Property highlights

Located in the heart of Florence, this hotel has an excellent location score of 9.4

Breakfast Info

Vegan, Gluten-free, Buffet

Private parking available


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 sofa bed
and
1 queen bed
1 sofa bed
and
1 queen bed
Bedroom
1 king bed
Living room
1 sofa bed
2 king beds
Bedroom 1
1 king bed
Bedroom 2
1 king bed
Living room
1 sofa bed
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Guest reviews

Categories:

Staff
9.8
Facilities
9.1
Cleanliness
9.5
Comfort
9.6
Value for money
8.5
Location
9.4
Free Wifi
9.6
High score for Florence
Select topics to read reviews:

Guests who stayed here loved

  • Foroud
    United States of America United States of America
    Amazing staff! Very helpful in every way! Beautiful property from rooms to general areas.
  • S
    Saudi Arabia Saudi Arabia
    Spacious rooms, beautiful building, and amazing staff! I felt very welcome here.
  • Schneyer
    United States of America United States of America
    the bedding was incredible. Denisa at the reception area was a wonderful help.
  • Jwaher
    Saudi Arabia Saudi Arabia
    The location was great the staff were very pleasant and helpful, the room was spacious and cozy and very clean
  • James
    United States of America United States of America
    Excellent location for tourists. Good onsite restaurant.
  • Dganit
    United States of America United States of America
    I loved the staff, the caring service and the feeling of exclusivity - they made us feel like we are their only guests.
  • Dganit
    United States of America United States of America
    We are a family of 5 and we ordered 2 rooms. We loved the size of the rooms, the hotel ambiance and decor, the personal service, but most incredible was the staff. Every single staff member in this hotel is professional, accurate, caring - high...
  • N
    Nadine
    United States of America United States of America
    My family and I loved everything about our experience at Baglioni Hotel Santa Croce. From the prompt and professional email responses to my various questions and requests prior to arrival to the staff during our entire stay, everything was beyond...
  • N
    Saudi Arabia Saudi Arabia
    The staff were really amazing The place is very fancy and extremely beautiful Food was really good Everything Is close by
  • Rodrigo
    United Kingdom United Kingdom
    The staff was very kind. Overall, we had a very nice time. I recommend this hotel.

Hotel area info

Restaurants
1 Restaurant On Site

  • Guelfi & Ghibellini
    • Cuisine
      Italian
    • Open for
      Breakfast • Lunch • Dinner • Cocktail hour
    • Ambience
      Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Palazzo Firenze by Baglioni Hotels & Resorts
Great facilities! Review score, 9.1

Most popular amenities

  • Private Parking
  • Free Wifi
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Airport shuttle
  • Room service
  • 24-hour front desk
  • Bar

Outdoors

  • Outdoor fireplace

Pets
Pets are allowed on request. Charges may apply.

Activities

  • Bicycle rental
    Additional charge
  • Live sports events (broadcast)
  • Live music/Performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Walking tours
    Additional charge
  • Temporary art galleries
  • Evening entertainment
  • Cycling

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar

Internet
Wifi is available in all areas and is free of charge.

Parking
Private parking is available at a location nearby (reservation is not needed) and costs € 65 per day.

  • Valet parking
  • Parking garage
  • Electric vehicle charging station

Front Desk Services

  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Shared lounge/TV area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

Spa

  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Massage
    Additional charge

Languages Spoken

  • German
  • English
  • Spanish
  • French
  • Italian

House rules
Palazzo Firenze by Baglioni Hotels & Resorts takes special requests – add in the next step!

Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

< 1 year old
Crib upon request
Free
1 year old
Crib upon request
Free
Extra bed upon request
Free
2 - 17 years
Extra bed upon request
Free

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed on request. Charges may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroCartaSiCash

The fine print
Must-know information for guests at this property

The property accepts pets up to a maximum weight of 15 kg, at an extra fee of EUR 50.

When booking more than 5 rooms, different policies and additional supplements may apply.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Palazzo Firenze by Baglioni Hotels & Resorts of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

FAQs about Palazzo Firenze by Baglioni Hotels & Resorts

  • Palazzo Firenze by Baglioni Hotels & Resorts has 1 restaurant:

    • Guelfi & Ghibellini

  • Check-in at Palazzo Firenze by Baglioni Hotels & Resorts is from 2:00 PM, and check-out is until 12:00 PM.

  • Palazzo Firenze by Baglioni Hotels & Resorts is 2,450 feet from the center of Florence. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Palazzo Firenze by Baglioni Hotels & Resorts include:

    • Double
    • Suite
    • Quad

  • Palazzo Firenze by Baglioni Hotels & Resorts offers the following activities/services (charges may apply):

    • Massage
    • Cycling
    • Evening entertainment
    • Head massage
    • Happy hour
    • Foot massage
    • Cooking class
    • Full-body massage
    • Walking tours
    • Back massage
    • Live music/Performance
    • Hand massage
    • Tour or class about local culture
    • Couples' massage
    • Live sports events (broadcast)
    • Bicycle rental
    • Temporary art galleries
    • Neck massage
    • Themed dinners

  • The prices at Palazzo Firenze by Baglioni Hotels & Resorts may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Palazzo Firenze by Baglioni Hotels & Resorts can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Vegan
    • Gluten-free
    • Buffet