From the second you pull up you are welcomed to thier property. You do not get checked in, you are welcomed, shown around, told the history of the property and oriented to your new surroundings. The hotel is five star rated for a reason. Service and personal touch make you want to start planning your next visit even before the current one ends. You are located near everything you could want in Florence. Our room had a view of the Duomo. As an added bonus, there is a looking glass into the building that displays a DaVinci work. Stunning facility and world class service.

Rob United States of America

Kindly updated both roomto suite which is Perfect for us with a child! Excellent room with Excellent service！

Yangyang China

Staying at the Baglioni Relais Santa Croce was like staying at luxurious museum in that the building is rich in history and every comfort is available!! The staff is amazing, it was my first trip to Florence and I felt the location was perfect, quiet street with easy access to everything. In the inner courtyard of the hotel has a three star Michelin restaurant with a beautiful atmosphere ( reservation recommended it was booked during our stay )

Maureen United States of America

Up class property from the 1600. well maintained to the finest details.. Staff with a genuine care of clients beside of their smiles and caring body language..

Saad Saudi Arabia

Swanky hotel and restaurant in an excellent location. Staff extremely accommodating professional. Highly recommend.

Gail United States of America

Everything. Room, location, cleanliness, comfort and the services which is beyond our expectations.

Abdulaziz Saudi Arabia

We found this hotel on booking.com and we're so glad we did! The staff was amazing! Seriously they made us feel so special and never a bother, even with the smallest requests, They were always smiling and happy to greet you. The location is excellent, just a short walk to most of the main tourist sites. The breakfast setup is just lovely. We had a beautiful dinner here one night and were blessed as there was live music going on in the next room! I highly recommend this place if you're coming to Florence and want to be treated like a Queen or King! P.S: Thank You, Denisa for all of your help and hospitality!

Jessica Italy

Everything - that’s why we came back and shall return again and again !

Nayantara Sri Lanka

I loved everything about the place! Our room was great! I loved the view of the Santa Croce from the window. Breakfast was delicious and there was really a great variety of everything. Last but not least the staff was absolutely incredible. The staff at the reception was super welcoming , always willing to help and always with a smile. By the way.. they helped me reserve 2 tickets for the Uffizi Gallery. They called in for us and gave me a reservation number without paying ahead. We arrived and got the tickets. That saved both the hassle of booking online and the extra charge for that! Thanks for a great stay !!!!!

Osnat Israel

Amazying hotel great staff wonderful absolutely come again

Ahmed Saudi Arabia