Centrally located near many places of interest. Friendly staff, nice size rooms, great amenities.

Debra United States of America

Lovely building and rooms, gracious staff and exceptionally good food!

Carol United States of America

Nice, friendly staff, nice hotel which is located in an ancient church. Nice breakfast.

Samia Germany

We had a fantastic stay at the Baglioni Santa Croce. The location was perfect for walking around Florence and it is close to all major attractions. Despite its central location, the hotel is located off the main tourist path, so it is quiet. We had a suite which was spacious and clean. Covid measures were taken seriously at this property and we appreciated being able to have breakfast a la carte, instead of the buffet. Good internet, comfortable bed and good AC. But what made our stay so amazing was the staff at the reception and at the restaurant. In particular, a special thanks to Denisa whose helpful advice and recommendations were appreciated and to Matteo who took good care of us during breakfast and lunch. We would definitely recommend and stay at this property again!

Alexander Canada

The building, the staff super welcoming, knowledgeable and lovely. We loved the hotel very much Location is also fantastic.

Maria Switzerland

The staff was very warm and friendly. They had great knowledge of restaurants and sights

Jay United States of America

The co operation of the staff and their nice warm friendly attitude. The location is right in the heart of attractions. The facilities are great.

Sulaiman Kuwait

From the second you pull up you are welcomed to thier property. You do not get checked in, you are welcomed, shown around, told the history of the property and oriented to your new surroundings. The hotel is five star rated for a reason. Service and personal touch make you want to start planning your next visit even before the current one ends. You are located near everything you could want in Florence. Our room had a view of the Duomo. As an added bonus, there is a looking glass into the building that displays a DaVinci work. Stunning facility and world class service.

Rob United States of America

Kindly updated both roomto suite which is Perfect for us with a child! Excellent room with Excellent service！

Yangyang China

I have travelled the world but I have yet to meet such amazing staff as in Santa Croce. They were all just so incredibly helpful and very pleasant to deal with. They could not do enough for us. It really is the staff that make a hotel a great experience. As my friend mentioned to me it was a bit like visiting family, that’s how nice they are! Great hotel location and rooms very clean. Wouldn’t stay anywhere else if I travel to Florence again. A must!

Anonymous United Kingdom