1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely central location. Hotel decor nice. Parking available albeit now at a small cost. Previously free of charge. Outside seating area.
Negative section of review
Very heavy bed quilt impacted adversely on sleep quality.
Positive section of review
The Breakfast was okay, however, a full English would have been great for the cost. Otherwise, it was great
Positive section of review
Staff were great, breakfast was lovely, setting was beautiful, bar was luxurious but great value
Negative section of review
Massive loud humming noise fan throughout our stay, couldn’t sleep it was so loud, managed to sleep early in morning to be awoken by loads of drunk people screaming and shouting in the corridor and nearby rooms. No fridge, no bathrobes, very basic room for £222!!
Positive section of review
The breakfast was cooked with top class ingredients and cooked to perfection.
Negative section of review
There was absolutely nothing to complain about
Positive section of review
Good location next to the locks of the Caledonian Canal
Negative section of review
Staff seem a little unfamiliar with the concept of hospitality. A pot of tea out on the deck seemed to be too much. Also not keen to serve some walk ins who had stopped for a quick drink.
Positive section of review
Location was nice and parking was available.
Negative section of review
Room promised AC at time of booking however when we saw the room, there was no AC. We enquired at reception and they mentioned centralised AC in the room but it was not working. We complained about it and they sent someone to fix it but nothing happened. We again complained in the morning at the reception but they simply said that we will check but we paid AC charges for a non AC room. There was no comfort since the room was hot and we were not able to sleep properly at night.
Positive section of review
The room was big enough for two
Positive section of review
It was very quiet and relaxing
Positive section of review
The Location is perfect.
Negative section of review
Hotel rooms are very old! The rooms are need to be remodels and updated!
Positive section of review
Good location
Negative section of review
Not sure why we were in an accessible room but sad to see that location of wall mounted soap dispensers in bathroom were far to high for someone in wheelchair.