1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
When I arrived my allocated room had not been cleaned since the previous occupant. The staff could not have been more apologetic and sorted the problem within minutes - along with a free pint! From there on in everything was good: clean, welcoming staff, prompt and tasty cooked breakfast. Evening meals are well cooked and good value for money. Wifi worked perfectly.
Negative section of review
Nothing. Very good value
Positive section of review
Lovely ground floor flat with everything we needed, nice to have toiletries supplied too. Daniela & her sister were a perfect hosts and when they found out it was our friend’s birthday they went and got her a cake and flowers- such a lovely gesture.
Negative section of review
N/A
Positive section of review
Booking in process is straightforward Staff are friendly and always ready to help
Negative section of review
Good price staff are understanding if you have issues and convenient way to extend your stay if you wanted
Positive section of review
Convenient location, welll equipped and clean and tidy. Useful parking space 😀
Negative section of review
All okay
Positive section of review
Good breakfast and great location at Russell Square, clean and comfortable.
Negative section of review
Modest, small room and very small bed, typical of mid-range London.
Positive section of review
Staff really friendly and very helpful. Very good value for money.
Negative section of review
Stairs a bit steep for disabilities.
Positive section of review
The rooms were clean and tidy and bed comfortable
Negative section of review
I came to meet a number of business people for a discussion over dinner. We were told by staff that we had to eat in the bar area which was also occupied by a very loud party and some loud drinkers. When we asked could we eat at one of the restaurant tables in the adjoining rooms we were told flatly no. The result we went into Coleshill to eat which was very disappointing .
Positive section of review
Well located, lovely room
Negative section of review
Nothing
Positive section of review
Friendly and caring host
Positive section of review
Location and food