How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent reviews
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Park Plaza Westminster Bridge LondonAverage review score: 8.3
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Positive section of review
Unfortunately, my overall experience with this property was very disappointing and I didn’t actually end up staying, I found it difficult to identify any positive aspects to the room or the owners. I hope that the owners will address the issues I encountered to improve the experience for future guests.
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Negative section of review
My experience with this property was extremely disappointing to say the least, and I felt it was too unsafe to stay, especially since I was staying with my 8 year old daughter. Upon arrival, I discovered several serious issues. There was no fire alarm in the kitchen, my daughter tripped over broken tiles, there were men smoking marijuana right outside the building with the main door left open, which allowed anyone to enter freely compromising security. The hygiene standards were also unacceptable, with a waste pipe running through the main lobby, which is both unsanitary and unpleasant. Furthermore, the individual who provided us with the key took a photo of me and my daughter without my consent while I wasn't looking. This photo was then sent to me, which was very unsettling and the be frank very weird! Given these conditions, I felt it was too unsafe to stay at the property and immediately left. Unfortunately, my request for a full refund was denied by both the owners and booking.com have said they are unable to do anything until the owners agree to offer a full refund. I hope that management will address these issues to ensure the safety and comfort of future guests.
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Velvet HotelAverage review score: 8.6
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Positive section of review
Asked for a quiet room on account of business travel, was immediately accommodated and heard no noise all night from the room. Staff couldn’t be more helpful.
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Negative section of review
Nothing, it was great .
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Waterside Star
Derry Londonderry, United Kingdom
Average review score: 9.4-
Positive section of review
I travel a lot, but it was definitely one of the best places I've ever hired! It was a pure jewel, spacious, clean, cosy house, a great place to stay!
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Negative section of review
Everything was just great
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The Bird In HandAverage review score: 8.6
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Positive section of review
stunning place, travelled with wife on the way home from italy. The food was tremendous and the sleep was divine. 110% would stay again
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Negative section of review
nothing was perfect
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Matfen Hall Hotel, Golf & SpaAverage review score: 9.1
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Positive section of review
The facilities are superb, the room was the best we have had at a hotel. The food was excellent and the staff were amazing
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Negative section of review
Nothing it was fab
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Reads Court Holiday Apartments - Blackpool Resort CollectionAverage review score: 8.2
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Positive section of review
Location close to areas wanted to go Everything outside the property including attractions and night life was acceptable
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Negative section of review
The place is OK for a couple and two kids not a stag party of 5 males only had two single beds a double and sofa bed . I was the best man and was willing to sleep on a air mattress that was sadly broke while inflating it . I asked a few people that managed the property and asked if they had a spare mattress all I got is see what they can do no response.. over 3 nights had about 6 hours sleep altogether me and another both slept on half a sofa bed and a chair to keep both our feet up I have photos to prove it why we both paid over £90 each to stay here I don't know . There was a few damages before I got there I took video before and after I left left it in same condition as arrived . Didn't supply toilet paper ... lock on front door very fiddly to open took forever didn't supply key to open windows as poorly ventilated . Shower was either freezing cold or boiling hot .. I was told by staff that booking com should not have let it to us as it was only for 4 people . I've added a photo of how me and another slept for 3 nights was very uncomfortable
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Moxy Edinburgh AirportAverage review score: 8.1
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Positive section of review
V Clean. Extremely easy walk to airport. Good simple breakfast. Friendly staff.
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Sariyu spaceAverage review score: 5.7
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Positive section of review
the location is great the customer service was good the privacy was good
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Negative section of review
shared
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Reigate Manor HotelAverage review score: 7.4
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Positive section of review
Breakfast was great
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Negative section of review
Couldn't get tv to work
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Holiday Inn London West, an IHG HotelAverage review score: 7.9
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Positive section of review
Reasonable rate
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Negative section of review
Same Breakfast throughout the week
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