1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
On arrival had a perfect experience I only wish I had the name of the most attentive young lady who undertook this. Following a 2am notification of cancellation of flight your gentleman at Reception assisted me at that time with total ease in arranging a taxi to my new early morning airport of departure. On checkout all so easy and the operative remembered my taxi pick up time which he made and gave perfect reassurance to a lady of older years. Very impressed 😁
Negative section of review
Lack of signage to your hotel once entering garage albeit I have stayed there since 1989s. I may have missed such en route on foot.
Positive section of review
Amazing location right across from Big Ben, beside the London Eye. 20 mins walk from Covent Garden/Leicester square Comfortable large beds, bathroom with bathtub and a separate shower. Very helpful staff.
Negative section of review
The room smelled a bit like smoke
Positive section of review
Perfect for our needs of overnight stay before an early morning departure.
Negative section of review
Having to go to another floor to get tea and coffee.
Positive section of review
Location and food Excellent staff Great toiletries in room
Negative section of review
No room safe available . Some window panes need replacing to enhance the beautiful sea view
Positive section of review
Beautiful setting and room. Far exceeded all expectations.
Negative section of review
Bar service very slow and tray charges for room service disproportionally expensive
Positive section of review
how comfortable I was made to feel by staff. so helpful
Negative section of review
nothing
Positive section of review
fab room upgrade - quiet and great breakfast
Positive section of review
great location and a comfortable room!
Negative section of review
strange thing to complain about but the tap/sink in the kitchen was the worst. makes an absolute mess and water gets every where, just a poor design choice
Positive section of review
Liked the vibe and the facilities.
Negative section of review
Smokers hanging around outside reception
Positive section of review
Clean room and very helpful staff.
Negative section of review
Everything was good.