1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Grange Over Sands, United Kingdom
Positive section of review
A jewel in the Lakes, My hosts were excellent as was Rebecca who looked after me at breakfast. Bed was comfortable and the shower was hot and powerful. I'll certainly be back!
Negative section of review
Only butter and jams no honey - can you believe that !
Positive section of review
Very friendly staff, spotlessly clean, breakfast was really good can't fault it real good value for money
Negative section of review
Nothing
Positive section of review
Plenty of parking easy to find comfortable lounge and well kitted out kitchen
Positive section of review
Spacious apartment. Excellent kitchen. Comfortable beds
Negative section of review
Liked everything
Positive section of review
Excellent location and great staff. Very welcoming.
Negative section of review
Continental breakfast included but very meagre
Positive section of review
Good customer service, nice and clean room
Negative section of review
Everything
Positive section of review
The hotel is in a fabulous location.
Negative section of review
This is not a 4 star hotel. For a start the information clearly mentions a towel radiator in each room. Ours had one with the plug cut off. The tiles next to the toilet were all blown and could fall off at any time. The staff are very friendly but clueless. The chap who served us at dinner was lovely but clearly needed training and had been basically left to fend for himself. It took 45 minutes before we were asked if we'd like coffee after our dinner - apparently clearing the dinning room was more important. . The hotel has recently changed hands and apparently they are aware that there are issues- well they have a long way to go.
Positive section of review
Pool sauna and steam were good
Negative section of review
The set up for the meal was really poor the restaurant was full so we were put In the cocktail bar but there were no seats for us, 2 empty tables but no chairs, we were then squeezed onto a tiny table and the staff were really poor at emptying the tables empty glasses and plates all over the tables!! Empty glasses all over the bar.
Positive section of review
Friendly staff, clean room.
Negative section of review
Hotel difficult to get to by foot from train stations. Slow service in restaurant in evening. Poor lighting in room at night. Had to use an external provider for shuttle which was expensive for the journey to to Terminal 2.
Brighton & Hove, United Kingdom
Positive section of review
No breakfast.
Negative section of review
Constant doors slamming, screaming shouting among residents in early hours (weekend mayhem) toilet doesnt flush well, If you prefer hot water then use shower before 6am, we stayed 3 nights so had time to figure this out.