1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was excellent - couldn't be better. If I stay again I may try to time it for an event at the theatre next door. Continental breakfast had plenty of choice, and though I missed having a cooked breakfast, which is the one thing I really love on the rare occasions I stay away from home, I understand why it isn't possible as there appeared to only one, very hard-working, lady who was doing everything. But the freshly made toast was appreciated. The room had everything we needed, including tea & coffee-making facilities - essential after walking around in a city whose tea shops are insanely expensive. Staff were very friendly and helpful - full marks to them all.
Negative section of review
The room was small and fitted, quite ingeniously, into the attic of the building. As it's a historic building I can fully understand why it's not possible to make certain alterations, but the steep, narrow stairs would make it difficult for anyone with mobility issues (which fortunately my wife and I don't have, but nevertheless is a point to be aware of). It was a hot weekend and you can't open the window beyond a tiny crack, so there is a lack of fresh air - in the height of summer I imagine it becomes uncomfortably hot, despite the fan provided. There is a fair amount of noise from the street after closing time. Canterbury's pubs seem to attract a rather rowdy, hard-drinking clientele from miles around, and the presence in the city of numerous screechy hen groups didn't help. None of these things are really within the hotel's control, but the slow draining from the shower and the presence of a bath that couldn't be used (because there was no plug for it) probably could be remedied.
Positive section of review
Nice room either small fridge and tea making facilities In the lobby was a dining area with crockery,cutlery etc so you could easily eat your breakfast there or in your room
Negative section of review
People upstairs walking about until 2 am but only for 1 night
Bury Saint Edmunds, United Kingdom
Positive section of review
Excellent utensils and kitchen. Great for cooking. Lovely view over parkland from back door and balcony so a nice place to relax.
Negative section of review
One of us has mobility issues so the stairs were a bit steep and the different levels in the bathroom resulted in a few stumbles - luckily, no falls. The bath was lovely but difficult to get out of for someone with mobility issues.
Positive section of review
Fine for a short stay and the location was quiet. It was easily accessible for shops and cafes.
Negative section of review
I didn't find a tray for the oven
Positive section of review
Staff very friendly and helpful. Room very clean . Most of all quite
Positive section of review
The room and location were perfect. We didn't have breakfast.
Negative section of review
N/A
Positive section of review
Spacious rooms. Clean. Very helpful staff especially Maria.
Southend-on-Sea, United Kingdom
Positive section of review
Staff were friendly and breakfast was good
Negative section of review
Totally killed me, expected to be able to use lift, it was broken and had been for some time, we was on the top floor and I have copd and other health issues, I can’t tell you how difficult it was for me to get up to our room, I felt like I was a prisoner as I could only do stairs to come in and leave, we had theatre tickets booked for the evening which made it even more difficult.
Positive section of review
Quite and peaceful
Negative section of review
Paying extra for car parking
Positive section of review
Pentire is great.
Negative section of review
But booking.com wasn't! they took payment 2 days too early not great for a pensioner.