1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location and the staff were friendly. Our room was possibly mid-renovation and a little more work required to make it a great room. The bed was comfortable and the room was quiet despite being groundfloor at the front of the hotel. Breakfast was good but I suspect their croissants might not have come from their kitchen! Our room was very big and had an adjoining small bedroom with bunkbeds, so ideal for families.
Negative section of review
The decor was mid-renovation in our room so didn't instantly look great but it wasn't a deal breaker. Equally the bathroom needed the renovations to be completed to fix a few tiles, etc. Everything worked though. I had emailed the hotel twicw since my stay however I did not receive a reply which was disappointing.
Positive section of review
Beautiful sea view from the bedroom. The food in the restaurant was nice and good value for money .
Negative section of review
No curtains in the sea view room to keep light out in the early light mornings.
Newcastle upon Tyne, United Kingdom
Positive section of review
The reception is very modern and inviting. The staff were very efficient and friendly
Negative section of review
The room was very tired and decor certainly needed dragging into 2024.
Positive section of review
Good location right next to Paddington station Nice breakfast
Negative section of review
Rooms were a bit dated Chairs in the room were very grubby
Positive section of review
Lovely house, thoughtfully equipped and in a super location
Positive section of review
Friendly reception and good for Birmingham airport
Positive section of review
Property was ok and in good location.
Negative section of review
Property was quite dated and furniture had stains on them. Room service number not working (waited on the line for 15minutes) and number to contact reception not working. Staff did not respect the do not disturb sign and interrupted and nearly walked in the room - huge violation of privacy. Card machine was not working during breakfast for payment - staff not trained on the reason for error and tried to blame customers - I had to explain that it was due to loss of internet and pointed out that this was clearly stated on the reason for failure on the receipt which was then confirmed by a more senior member of staff. Payed in reception and they did not know the price for breakfast so was charged two different amounts for the two different days. The whole atmosphere among staff showed lack of training and confidence and lack of knowledge on the basics.
Positive section of review
Great location, clean and friendly
Negative section of review
The floor we were on was really noisy with groups running and down the hallway. We were offered to move to a small room on a different floor but as we are a family of 4 that didn’t suit us .
Positive section of review
Clean and central
Negative section of review
Nothing