1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Loved the location, room exactly as described, it is tiny as not much space to move around, the bathroom has good storage , but big bed, decent size refrigerator and nice microwave and electric kettle. The size of the room was not a problem for us as we only needed to sleep, watch a show on TV and was out most of the day, we were busy all day. The complimentary basket is very nice. Loved to catch up on our Netflix and relax . Loved the room facing the back and quiet, bonus for the splashing koi fish in the neighbours yard, quite nice sounds. The staff we met was friendly and helpful, lovely people.
Negative section of review
Personal preference the pillows were to hard and the bed to hard. The rails for towels came apart during our stay. Drain in the shower seemed a bit clogged.
Positive section of review
This was an exceptional stay. All of the staff encountered during our stay were wonderful being both friendy and helpful. The breakfasts and bar food were both presented beautifully and wonderffully cooked. A very enjoyable stay.
Negative section of review
Could not be bettered
Positive section of review
Nice warm greeting from Michelle,spotlessly clean,nice little touches,loaf of bread,mini fridge,nice shower and spotlessly clean,also 20 minutes from town to walk, definitely stay again
Negative section of review
Not so much didn't but prefer curtains to blinds
Positive section of review
Helpful staff, great location with easy walking distance of town centre and excellent onsite facilities - pool, bar, restaurant. Plus free parking!
Negative section of review
Nothing- all good
Positive section of review
Loved the convenient location to Kew Gardens underground. Staff were lovely. Breakfast good, albeit sometimes slow. Bed very comfortable.
Negative section of review
Hotel a little shabby but still clean. It can't help being on the flight path occasionally. It was annoying but didn't prevent sleep or wake us up.
Positive section of review
Good location. Nice cafe. Good range of tea / coffee choices in the room. Room very compact but well designed.
Negative section of review
Uncomfortable bed - squeaky, and an uncomfortable mattress. Also couldn't get the shower particularly hot enough.
Positive section of review
Great location, very friendly and helpful staff. Great breakfast. Very comfortable nights sleep.
Positive section of review
Quiet area, lovely location. Room was clean and tidy and a good size.
Negative section of review
Poor phone connection in the room and building.
Positive section of review
Lovely property. Lovely garden.
Negative section of review
One of us has mobility problems and so a chair with arms would have been great. Most people would not find this a problem as there are three comfortable sofas.
Positive section of review
Central location
Negative section of review
Nothing