1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location and price, very comfortable bed, immaculate and good room facilities inc coffee machine, tea, hot chocolate, chocolates and water. Like the decor. Loved the breakfast and downstairs bar area.
Negative section of review
Room was a bit hot and I couldn't see a fan anywhere.
Positive section of review
The manager was very kind and offered us a bigger room for free when she understood our disappointment in seeing how small the queen bed was. Full English breakfast on request is a great plus.
Negative section of review
We had some problems for the check-in, as probably the manager doesn't stay always at the structure and so you need to fix a time for the arrival before. Rooms are small, but ok for short stays.
Positive section of review
Convenient within Gatwick terminal so need waiting to get shuttle/transport to off site airport hotel.
Negative section of review
Website indicates checkout 11am but apparently I had to vacate at 9am. Not sure if this was due to the reservation?
Royal Tunbridge Wells, United Kingdom
Positive section of review
I liked how spacious , warm and clean my room was. The staff were very helpful and friendly.
Negative section of review
Nothing !
Positive section of review
A very fresh hotel at a good location with great breakfast.
Negative section of review
The nearby restaurants close quite early, first evening we had to eat fastfood because everything closed at 10 PM.
Positive section of review
The staff were wonderfully helpful and friendly.
Negative section of review
No complaints
Positive section of review
Food,room and welcome excellent.
Negative section of review
Weird green light above the door for fire escape - very annoying, the free eye masks were appreciated.
Positive section of review
Warm, clean very comfortable
Negative section of review
No microwave dishes
Positive section of review
It was spacious and clean
Positive section of review
Everything great!