1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Woodham Ferrers, United Kingdom
Positive section of review
Cleanliness and honesty of staff. I lost my mobile phone without knowing it was left at the reception desk. As soon as I returned late in the night, the staff called my attention to it and handed over the phone to me with the money inside the phone jacket intact.
Negative section of review
Having to climb the stairs to the 2nd floor as there was no lift. I would have preferred the ground floor or at worst the 1st floor due to the leg arthritis I am suffering from.
Positive section of review
I liked the location and room, although we had a room without a window ( we knew when we booked )the shower was fab and the. The staff were all very friendly and professional.
Negative section of review
The pillows and bed were too firm for my preference. Could only get out of one side of the bed as the room was small, so my partner had to climb over me to get out of bed. Also as no windows had no idea what time it was and nearly slept through check out time.
Positive section of review
Rooms are excellent and well laid out. Bed comfy and clean. Extra pillows. Great room temperature control. Nice reception greeting.
Negative section of review
The poor receptionist was on her own doing booking in, taking meal orders and serving drinks, far too much for one person.
Positive section of review
The self contained apartment was a suprise so we had heaps of room and were able to do some washing etc. Good breakfast options.
Negative section of review
Our access cards wouldn't work and we had to walk back over to the hotel section 3 days out of 5 to get them reset.
Positive section of review
Central location. Helpful staff. Easy check in/check out process. Parking on site. Comfortable. Good value for money.
Negative section of review
A little worn.
Positive section of review
All the staff were courteous and efficient. The room was spacious and clean. The food was delicious.
Negative section of review
I enjoyed my stay immensely. No complaints at all
Positive section of review
Good value,nicely decorated room, comfortable bed
Negative section of review
We were on the ground floor and floor noise and snoring from room above was a bit sleep disruptive
Positive section of review
Location.Easy check in. Complimentary breakfast
Positive section of review
Private, secure and peaceful
Positive section of review
Location
Negative section of review
Receptionist was unhelpful and rude. We booked 2x twin rooms, she firstly said no- two doubles. I then showed her booking proof. Then she said one of us had only booked one of the rooms for one person. I again showed her booking proof of two rooms, 4 people. She shook her head and said well that was through booking.com and we don’t have that information. I just replied I suggest the hotel takes this up with booking.com and not with the customer.