1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent location; friendly staff, comfortable bed; super views from sea view rooms; great breakfasts; handy for Shanklin shops and restaurants; spacious room; lovely gardens; very good outdoor pool and hot tub.
Negative section of review
Only one thing. Dinner was in the adjoining hotel - about a three minute walk through the gardens. OK if the weather is good (which it was for us) but not good in bad weather.
Positive section of review
Everything was 10/10 at the property. Beautifully presented, immaculately clean, so cosy and well thought out for any guest to stay.
Positive section of review
Friendly clean welcoming breakfast’s great very pleased to me some of the family great location room had everything we needed
Negative section of review
Nothing. All was great
Positive section of review
The location was perfect for both town & beach. The apartment was spotless & had everything you could want.
Negative section of review
There wAs nothing that could have been improved in my opinion.
Positive section of review
The shower had a good pressure. Receptionist who checked us in was really helpful and polite.
Negative section of review
The bathroom seat was broken which wasn’t fun with a sore back. The toilet space was also small, barely enough room to squeeze in in front of the wall. Shower wall attachment was shoogly and the tray was quite slippy. With such a high step on to the ground I’d be surprised if there haven’t been a few accidents. Shower grip mat should be provided.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location. Walking distance to city. Hotel very comfortable and clean. Staff very helpful 🙂
Negative section of review
Breakfast choice for anyone Gluten free is practically zero. All I was offered was toast because they had no Gluten free cornflakes
Positive section of review
Quiet, clean, comfortable and convenient location.
Negative section of review
Maybe some welcome tea / coffee sachets would be great until one is settled in.
Positive section of review
Always a welcoming and relaxing experience
Negative section of review
Slight issue of debris on the carpet in the lobby which was still there 24hrs later. This was the first real concern in all the many occasions I had stayed in the hotel but don't want to ignore to maintain it's usual high hygiene standards
Positive section of review
The location was good
Negative section of review
The bath room needs a deep clean the tiles had black mould on them. New pillows and duvets are needed also the vertical blinds need sorting out .The best room was the kitchen which we only used for making drinks
Positive section of review
Just the location.
Negative section of review
The room was not properly clean. The floors were sticky and full of hair. Really gross.