1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I was a little bit worried after some of the reviews I'd seen but I had nothing to worry about! I was welcomed very warmly by staff and the room was perfect value for money. Very clean and the bed was very comfortable. I paid my £50 safety deposit in cash at check in and as soon as my room was looked over at check out (less than 5 minutes) I was handed it straight back. Absolutely no complaints!
Negative section of review
Everything was great, slight noise from the people in the room next to me but this was no reflection on the hotel or staff themselves who were fabulous!
Positive section of review
The receptionist/ front of house is a delight. Very friendly, helpful & welcoming. All the staff make this hotel the 5star The room was very clean and comfortable meals and breakfast were very good
Negative section of review
Nothing negative
Positive section of review
A large, clean, and comfortable room in a lovely hotel. Durham is a beautiful city, and the hotel is close to the Cathedral, the castle, the river, and a range of excellent restaurants.
Negative section of review
The failure of the hotel gas supply on the day of our departure was unfortunate! Whilst not their fault, it would have been nice if the hotel had offered some compensation for the reduced facilities (i.e the freezing cold showers and reduced breakfast options).
Positive section of review
Great facilities and a fantastic spa experience and a very comfortable stay will definitely be back again
Negative section of review
N/A
Positive section of review
The property was very neat and host was so kind
Positive section of review
Good value for money Clean Good facilities
Negative section of review
On a busy road Food awful No one helps with taking bags to the room and no lift
Positive section of review
Staff were friendly, room was easy to find.
Negative section of review
Bathroom in room wasn't clean. Smell of cannabis in hallway by room. No car park.
Positive section of review
Had everything we needed
Negative section of review
Nothing
Positive section of review
Very friendly staff!!
Negative section of review
X
Positive section of review
Location
Negative section of review
Not enough staff on for the amount of customers