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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Amazing location, near to the Hyde Park and very safe to stay in. Rooms are bit small, but clean and comfortable. Even many restaurants and shops with walking distance 5 minutes are available, very quit rooms without any noise. Stuff very helpful, breakfast delicious. Totally reccommed for short time vacation.
Negative section of review
Nothing, great choice for short time stay in London considering value/ price.
Positive section of review
The hotel itself was lovely, it was my Husbands 50th birthday and he felt very spoilt, even down to the Happy birthday sign and chocolates after evening meal, the room was beautiful, and the staff was lovely and kind, overall amazing 2 day stay, we will be back xx
Negative section of review
Nothing to complain about.everything was amazing in luding the food.
Positive section of review
Lovely setting, grounds and listed building. Spa was lovely and warm, almost too hot!
Negative section of review
There are some areas that are run down, but nothing more than to be expected for an older property. Avoid the economy doubles, the bed was barely more than a single :(
Positive section of review
Lovely atmosphere and fantastic dinner in the bar / restaurant.
Negative section of review
Having stayed in a room downstairs, there was a terrible smell of damp in the room. This was a shame as the room itself was immaculate and very nicely styled. Unfortunately all my belongings picked up this smell.
Positive section of review
The menu in PAD Our room upgrade
Negative section of review
The spa was very busy large groups hogging sauna for long times. Probably use somewhere to hang towels all beds were used with just towels no one sat on them. The lockers seem confusing Some of the cocktails were taken off menu in marlins bar due to only 1 barman yet hotel was busy.
Positive section of review
Beautiful rooms and so much space.
Positive section of review
Plenty hot water for a bath
Negative section of review
Shower didnt work tv didnt work
Positive section of review
Location , price
Negative section of review
Contacted hotel regarding sheets and pillows being dirty however having arrived late didnt realise untill the following morning that the underside of pillows had loads of makeup on them and on sheets. Shower tray overflowed and tv did not work. I have had no response from management . Also on arrival no one at reception and documents relating to hotel all over front desk. Gates locked in the evening so if coming back late you cannot get in without trying to contact night staff , we should have been notified of this at check in. All I wanted was a call back from management to explain what we experienced but absolutely no communication.
Positive section of review
The location
Negative section of review
Charged for a room and none of the features we paid for were included! Staff were rude and unhelpful No cups, mugs or plates at breakfast
Positive section of review
Everything
Negative section of review
10/10