1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location just a few minutes walk to the city centre and the train station if you need it. Good friendly little pub around the corner "The Minster Inn" that did tasty pizzas. There's a long stay car park opposite which I used (£20 per day) so the car was only about 50 yards away. All in all it made for a brilliant short break. It probably also helped that the sun shone all week 😀
Positive section of review
Choose a King room for space...the location is excellent with easy access to all restaurants and the High street in Chelsea.
Negative section of review
If you want to have your room serviced it is an extra charge.
Positive section of review
Staff really nice..good position for ferry..takes dogs..quiet area..really nice hotel.
Negative section of review
The bloody smell of the carpets in the room..If it was a pet owners room, then put hard floors down..It's easier for you and hygienic for customers..I really like this hotel, so please sort the floors.
Positive section of review
Snacks, breakfast, tea & coffee and milk were left for us in the property.
Negative section of review
We arrived in the evening and there was no lighting in the communal stairwell, meaning we had to climb 3 floors with bags and our baby in the dark before opening the lock box and unlocking the door also in the dark. We felt rather unsafe at the property and its surroundings and would have found alternative accommodation if we were staying more than 1 night. The host expected to strip the beds and empty the bins ourselves, which seemed unreasonable. We also had to pay a £150 security deposit outside of booking.com's systems.
Positive section of review
Breakfast very good. Great choice. Nice to have freshly prepared fruit.
Negative section of review
Towels in need of replacing. Single room too small.
Positive section of review
Clean, very friendly staff. Good leisure and spa facilities.
Negative section of review
Having to pay for the car parking despite having a blue badge.
Positive section of review
Great location, friendly staff, welcoming
Negative section of review
Pretty noisy at night but was to be expected on a bank holiday weekend in the centre of town
Positive section of review
Easy check in. Host was very friendly.
Negative section of review
Room was a little too hot
Positive section of review
Clean, comfortable and location
Negative section of review
Could have done with instructions on appliance use e.g. cooker and hob
Positive section of review
Clean, spacious room.
Negative section of review
Location not near main roads/motorway which is old have been more suitable for me.