1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Really enjoyed dinner, very tasty (vegan) meal and the room was was spacious and well equipped. One issue I find in some hotels is not having enough light to work, but here there was a super light just over the desk. Hotel lived up to the eco credentials on its website with draught-proof rooms, several plant-based (vegan-friendly) dinners and cruelty free toiletries in the bathroom.
Negative section of review
I don't like seeing fish or any animals in captivity and I was a bit surprised to see fish kept in tanks. Even the ones outside did not have much room considering their size.
Positive section of review
Very close to the airport. Good if you’re flying from terminal 2. Longer walk (15-20 mins) if you're flying from terminal 1 or 3. But easy walk using sky line (covered). Good breakfast. Staff are friendly, they helped us with up to 1 hour free parking to allow us to drop our luggage in the room and then return the car to the car rental parking.
Negative section of review
The room was very small and very basic. But the bathroom is relatively big for the size of the room.
Positive section of review
My friend suddenly fainted and got sick, we called the receptionist, she was very nice, helped us to call the emergency number, described the symptoms (as we are not native English speakers) and has been assisting the ambulance crew to come in and perform the first aid, has been giving me comfort, gave me bread and coffee, very nice person!
Positive section of review
Good location. There are lots of spots for parking. Relatively clean. About 20-30 minutes walking to the airport (T3) a bit longer for T1 and much longer for T2.
Negative section of review
Can be noisy with planes taking off. But luckily there were not so many departures on that night. So we could sleep fairly well.
Positive section of review
Great hotel nearby UCL. Close to Tottenham Court and Russel Square Tube. Nice simple breakfasts.
Positive section of review
Nice and clean. Team helpful and welcoming. Very well situated.
Negative section of review
NA
Milton Damerel, United Kingdom
Positive section of review
Helpful staff and convenient location.
Negative section of review
It is more of a building site than a hotel. My room was hard to find, down a mazy corridor in a different building and a long distance from reception (which was in the leisure centre). In the room, furnishings needed a serious upgrade. There was plenty of hot water but impossible to find a tap running cold. Doors didn’t fit well and those left open along the corridor revealed cupboards full of rubbish. Staff (who were very nice) insisted on referring to this crumbling edifice as a resort: I have never stayed anywhere less like a resort. I’ve since looked at the extremely mixed reviews and can only say that I find them suspicious.
Positive section of review
Nice view and nice and clean
Negative section of review
Noise from nearby motorway meant that sitting outside was not all that pleasant
Positive section of review
Welcoming & very clean
Negative section of review
Liked everything
Positive section of review
Location
Negative section of review
Network problem and there is no Wi-Fi
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