1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Hi Team, Good Morning! It was an overwhelming experience the staff were very professional yet very helpful, I would like to give a 5 star Rating to one of the Leisure Employee Rayan Klink he is very good at what he does and a true hospitality superstar also would like to thank Iza & Kaludia from the Bar Team. Thanks to Mr Rayan Klink for taking care of me and other guests at that hotel, Keep up the good work. Regards Alok
Chipping Campden, United Kingdom
Positive section of review
The staff were notably friendly and helpful. Food was first-class albeit over-priced. Bed was comfortable. Good 'pub' atmosphere.
Negative section of review
Both the food and the accommodation were over-priced. There is no sound-proofing - understandable in an old building like this - but that meant that all sorts of odd sounds could be heard in the bedroom. Confusion over billing arrangements with booking.com
Positive section of review
Lovely friendly staff, room was very clean and very comfy bed. Onsite parking and very near the centre of Falmouth.
Negative section of review
I had to choose a time for breakfast and choose the night before what I wanted to eat, I would have preferred to choose when I sat down for breakfast.
Positive section of review
Tranquil setting. Very comfortable accommodation. Lovely staff.
Negative section of review
I think a turndown service would be good but it's not the be all and end all.
Positive section of review
Location is brilliant, the hotel overall is amazing
Negative section of review
N/A
Positive section of review
Lovely staff, great spacious room fab location
Positive section of review
Beautiful view from bedroom, and location
Negative section of review
Small bathroom
Positive section of review
Quiet room, modern, new furniture
Negative section of review
At arrival a room u der ground offered for our 10 days stay. Room cleaning without exception late in afternoon and not clean (floor not vacuumed daily, glasses and cups not cleaned). Call at 23:30 related to room payment which was done at arrival, including a second full charging of the room without information. Overall very disappointing for returning guests who spend 16 nights in this hotel over the last 6 months.
Positive section of review
Was good and worth the money
Positive section of review
Convenient to Heathrow.
Negative section of review
Room 10 has sloping ceiling with velox windows which is uncomfortable. Booked an executive room, but they only have one type of room - standard. Menu did not impress - chicken milanaise was just a breaded chicken according to waitress and only steak available was a hanger steak. Hotel is tired with lots of maintenance needed.
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