1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Alexandra was amazing! Such a lovely bubbly warm welcome - she made the experience! Breakfast was amazing! The hotel decor is gorgeous. Everything is neat and tidy and clean. I would have like to have tried the restaurant as it looks lovely.
Negative section of review
The bedroom is very pretty and I feel lucky to have had one of the big special rooms. I observed however that although the linen was fresh and comfi, the pillows, duvet and mattress are past their best and unfortunately that combination gave me a disturbed and uncomfortable nights sleep. I would have appreciated a waffle robe and toiletries for a room at this price of this nature advertising 'luxury'. I had assumed and hadnt brought these items and it may not have been this way but it felt like the soaps left by the shower were left behind by mistake by a previous guest. They didnt look intentional.
Positive section of review
Everything, just perfect for a 3 day city stay. Being able to cook, all necessary facilities available.
Positive section of review
Large lovely room, great location, super helpful staff.
Positive section of review
Comfy bed, lovely big windows,Nice big room overall.
Negative section of review
Other than the wardrobe No Storage space. Windows regrettably needs an outside clean,.
Positive section of review
It's a clean convenient stay close to Newport
Negative section of review
The staff at the spa she was rude a liar and not at all helpful was told on arrival that robes were at the spa what I fine a little silly as you could to get from your room if they were provided but walked in spa reception was cold asked for a robe and told I had to go all the way but back to reception even tho I could see a pile of robes behind her so when asked she said she carnt give me one as they were from yesterday? I asked could she ring reception and ask if I could have one she said her phone didn't work ? She made this simple thing into so much and then the phone rang and at this point I asked again if I can have a robe she said who said I can have one down here as she's not to give them out ? So I described the man she said he was nige to the lady on the phone and I finally got my robe also this was my second stay and both times have never been able to eat in the restaurant even to there has been empty tables it an online booking system which is ridiculous as when staying an overnight stay last minute but bar food is ok but not the relaxing atmosphere if a restaurant as the bar area has quite a bit of noise so second time we opted to eat out the vanilla spice in town is great
Weston-super-Mare, United Kingdom
Positive section of review
Nice clean room comfortable bed and a great view
Negative section of review
Not much
Newcastle upon Tyne, United Kingdom
Positive section of review
Location was great and room was great
Negative section of review
Was a little loud at night with music from downstairs but did not bother us
Positive section of review
Rooms very good.and food excellent.
Positive section of review
Really nice apartment
Positive section of review
Room was fantastic!
Negative section of review
Restaurant too expensive. Bar and room service closes too early and prices of alcohol in lobby fridge very very expensive. Pillows could be better