1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Dinner was great. Menu was based on local produce and the personnel was very friendly. Due to ongoing renovation work, the view from the restaurant was obstructed by scaffold which was disappointing but the staff was good a finding another solution in the bar.
Negative section of review
The walls between the rooms were very thin and you could here the conversation of your neighbors. There was renovation ongoing and the restaurant view to the sea was obstructed by scaffold, unfortunately, this was not informed to us when we booked a table in the restaurant prior to our stay.
Positive section of review
nice self contained lodge looking out a the countryside including Highland cows! Had most of what we needed. Peaceful and with a comfy bed and good pillows.
Negative section of review
the fire exit light over the door was so bright; we covered it up with a coat (though if you are short like me, that would have been a struggle)
Positive section of review
Location is perfect for the airport, and the bar area is great for working and grabbing a bite.
Negative section of review
I would love a bath, but for one night it's not a big deal and the showers are great!
Positive section of review
It was very tastefully decorated and exceptionally clean. One of the best we’ve stayed in.
Negative section of review
Parking is slightly limiting for big vehicles, but there is enough.
Positive section of review
Room Excellent, Staff Excellent, and the food was superb - will go back in future
Negative section of review
Leaving
Positive section of review
Well equipped, comfortable apartment. Good double bedroom with en suite
Negative section of review
The host cancelled our booking on the Friday prior to our arrival on the following Monday, creating a panic situation. Then she reinstated the booking, saying the boiler problem had been fixed. On the third day of our stay we had to alert the emergency contact that the boiler problem had returned, and a plumber came, luckily he was prompt. When we arrived we couldn't get the keys out of the key safe, they were jammed. Kind neighbours eventually came to our rescue. The emergency contact for the apartment was two and a half hours a way - not much help. Twin room contained a dressing table that we couldn't use as it was jammed against the bed. The beds were uncomfortably close together - too close for us, we are friends not partners. I ended up sleeping on the sofa in the sitting room. It is a lovely walk along the river into town but it's quite long.
Kingston upon Thames, United Kingdom
Positive section of review
Location , outside space , bar open late
Negative section of review
Just one particular member of staff
Bury Saint Edmunds, United Kingdom
Positive section of review
Everything was satisfactory
Negative section of review
Room was dark, overshadowed by trees. Breakfast could he been improved by provision of prepared fruit salad.
Positive section of review
didn’t have breakfast
Negative section of review
The room was noisy, the radiator was making a banging noise constantly, i did ring reception but they said that the heating will go off at midnight so it should stop , it stopped at 2am .
Positive section of review
Very little
Negative section of review
The room was unclean. There was thick layer of dust on the skirting boards. The sofa was stained and had seen better days. The carpet was dirty and needed replacing. The bathroom had a blood splat on the bath panel and there was orange mould/slum in between tiles and around edge of bath. You have asked me to rate the coffee yet it just consisted of a sad couple of sachets on the side. No facilities for ordering a coffee at all. I had paid £93 for the night to stay in in a dirty, outdated room with no food or drink facilities on site. The staff member who greeted us on the reception could barely raise a smile…..maybe she knew what we would be greeted with in our room. The room was not worth £40 a night in my opinion. The only good thing an about the stay was the large room however I would have preferred a smaller room that was cleaner and less tired.
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