1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The whole experience from the check in with Sophie and the welcome messages form Hilary were exceptional. John in the Leisure Club was so welcoming and helpful and gave us tips on where to visit. The room was immaculate and it was an extremely fabulous experience. We enjoyed our swim, sauna and spa, an excellent way to wind down after walking around Lancaster.
Negative section of review
There wasn't anything we didn't like. The Staff were so helpful , polite, informative and very pleasant. They made us feel so welcome. The gentleman who was delivering the laundry stopped to chat and always greeted us with a cheery "Good morning: or "Good afternoon, what a beautiful day". How lovely
Positive section of review
Apartment was comfortable, really clean, nice hospitality touches, convenient to Metro and located close to restaurants and shops. All good.
Positive section of review
location was amazing staff were very friendly and helpful rooms were clean and comfortable food was very good if a little expensive
Negative section of review
The main annoyance was the wifi that cut out every time you went out of the hotel or through different parts of it (e.g. from the room to the bar) and you had to re-login every time. For older people who are confused by this it meant every time they moved around the hotel they lost contact on their iPad for example. It would have been much easier if you could just log in once, and then it would remember you every time you got back in range or moved around the hotel
Positive section of review
No breakfast, we had a room in a shed in the garden. It was dark and dismal. I felt unsafe
Negative section of review
Poor quality and dark furniture, no Wi-Fi or 4g.
Derry Londonderry, United Kingdom
Positive section of review
Everything was great, good location and street parking. Easy check in.
Positive section of review
The staff were all brilliant 👏 the breakfast was good, good hotel
Negative section of review
The mattress was very uncomfortable, definitely need a new one in the room we were in, the shower water wouldn't drain away as it was all clogged up but the maintenance man was up and cleared it
Positive section of review
Lovely and quiet at night and really good value for money
Bowness-on-Windermere, United Kingdom
Positive section of review
The breakfast was superb and we were in a good location.
Negative section of review
Nothing.
Positive section of review
Very clean and tidy quiet good comfy bed good location
Negative section of review
Nothing
Positive section of review
All went very well, I'm planning on going again.