1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Close proximity to town centre and spacious clean accommodation. Host and booking agent were most helpful before and during our stay and communicated with us promptly whenever we reached out. The kitchen and dining area was modern and spacious. Would definitely stay there again.
Negative section of review
Nothing comes to mind. Most enjoyable stay
Positive section of review
We loved how close it was to the high street and it was super clean! I’m always instantly impressed when a place is practically immaculate! I was happy to see towels and toiletries provided, we brought most of our own but if you were stuck it is a very helpful touch.
Negative section of review
We arrived in the dark so it wasn’t very clear where to park as we couldn’t see any signs very well. We were aware it was at the back of NatWest but in the dark in a new area, after a long drive was a little challenge. I was hoping there would be a few small essentials such as a few tea and coffee sachets and some washing up liquid but unfortunately we had to seek out a shop instead which wasn’t easy at 9.30pm, however I did not ask prior to arrival so I make no complaints, and everything else we could possibly need was provided so it’s just an observation for future guests.
Positive section of review
„A large T.V with a king-size bed very comfortable to sleep at night. The hotel room was clean, nice and spacious. Breakfast was good,standard. The staff were friendly and helpful. The location is just perfect for a walk around the city centre."
Negative section of review
Beakfast could be better, and the cleanliness in the bathroom.
Positive section of review
Great location, easy parking, large menu and food was actually very good. Large, light room (we had the deluxe on ground floor) with good shower
Negative section of review
All a bit tired (it is an old hotel with many original features which is nice) and some of the modern decor (is lights) jars.with the Victorian features.
Positive section of review
Good location for walking near York Minster. The staff are friendly. There is parking in the hotel yard.
Negative section of review
The picture is pretty, but in reality it's not. The room was so stuffy.
Positive section of review
Great room, fantastic location; wake up and (a very short) walk to T5 for a flight!
Positive section of review
Excellent hotel very clean & friendly would definitely stay again
Negative section of review
Nothing couldn't fault it everything is what I wanted it too be in a beautiful hotel
Positive section of review
Staff were very welcoming, friendly and exceptionally helpful.
Positive section of review
Location
Negative section of review
Facility had limited evening menu choices, staff member working on her own. Was not open to the public. Second night, restaurant was closed so had to eat elsewhere. Breakfast was served from 8.00am, continental only, decided not to eat on site as time was prohibitive for our needs. Accommodation front door was constantly unlocked, other guests did not lock when entering or leaving. Two male guests were smoking weed outside front door and drinking, loud and intimidating for women. Reported to the member of staff. Overall, disappointing as this hotel has gone downhill since last visit pre COIVD. Such a shame as it was always so lively, food very good.
Positive section of review
Great location. Easy (paid for) parking. Lovely old building.
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