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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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Positive section of review
Good check-in experience with Rebecca and it was lovely to see Anna again after a number of years. We'd requested a ground floor room and were allocated to an accessible room so there was no bath, but the shower cubicle was very spacious and looked to have been newly renovated. Liked the 80's party night which seemed to go down well generally and didn't impact noise wise on the rooms. Room was a good size with usual facilities such as large screen TV, tea & coffee making facilities and bathroom amenities - the room we had also had a mains USB A & USB C charging socket & a fridge. Bed was comfortable and plenty of pillows. Staff at breakfast were good and Elaine was excellent in ensuring we had everything we needed. Checkout was trouble free.
Negative section of review
I've been visiting this hotel for a very long time and the room decor and public areas feel badly in need of refreshing. A number of upgrades should be considered such as - the addition of lifts to the first floor on both sides; - modernising the bathrooms; - improve room lighting and/or make it dimmable; - addition of air conditioning (I've mentioned this many times since at least 2012 ;)); - remove the separate parking charge; - review the quality of the bacon & sausages at breakfast & re-instate the fried bread; - increase the weekend hours of the leisure centre to enable guests to make use of the facilities.
Positive section of review
Excellent location in the heart of Glasgow, next to the main rail station, lots of restaurants and pubs. Staff were extraordinarily helpful and friendly. Room is reasonably well designed for its size. Breakfast buffet was well stocked and good selection. Wetherspoons pub next door was good for breakfasts and dinners.
Negative section of review
Room is very small and had no window. Bed is adjustable, but needs to be adjusted to up position to allow comfortable movement between the wall and the end of the bed. "Desk" is a pull-out table in one bedside unit, and "chair" is a small ottoman so not too comfortable for working. Restaurant a bit too trendy in the evening for us older travellers - very dark, low seating at some tables, crowds of party-goers, quite noisy.
Positive section of review
Outstandingly friendly staff.. I looked forward to meeting Apple, Karen and Sans and all the staff every day. I love the buzz of the local daily customers with their dogs in the coffee Dock every morning and the quiet night cap with Sans at night. Loved Ryan's music choices while discreetly tidying for the night.
Negative section of review
Leaving!
Positive section of review
Together breakfast although Not clear the breakfast not included. The location was really good! We liked the atmosphere of the bar and the dining areas were nice
Negative section of review
The decore in our room did not come anywhere near the quality/finish of the downstairs and the bathroom was poor and dated
Positive section of review
It was clean and with decent facilities. The bed is too big for me but it was comfortable. The bathroom is pristine.
Negative section of review
It was noisy. Especially in the middle of the night. People coming home from partying, I wake up with loud people trying to get in to their rooms— knocking, turning the key to the doorknobs, footsteps. All loud and clear from my room.
Positive section of review
Everything. Very friendly, polite and you can tell they love being and working in the hospitality industry.
Saint Helier Jersey, United Kingdom
Positive section of review
The staff was nice and very welcoming! The room and the beds were comfortable! Would return!
Positive section of review
The location was good and the breakfast was good
Negative section of review
The room was absolutely freezing which my two young daughters woke up through the night complaining of. Also there was a fire alarm when we were in the pool and I had to take my children outside in there wet swimwear freezing cold. It was a false alarm which I know happens but we had no apology for the male member of staff running in the female changing telling me to get my children out in there wet swimwear
Titchmarsh, United Kingdom
Positive section of review
Perfect combination of quaintness and quality.
Positive section of review
The room was beautiful