1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Stayed in a family suite and really appreciated the small extra space for our daughter to sleep in - allowed us to relax in the evening and watch tv without worrying about waking her. Room was very clean and well presented. Staff in the dining room at breakfast were nice and attentive (we didn’t have an evening meal at the hotel).
Negative section of review
Bathroom was a little tired, shower not very powerful. Windows seemed old, so there was some road noise. However the room was plenty warm enough. Curtains not blackout - but maybe not an issue unless you have children who wake early!
Positive section of review
Retun visit to this hotel because of the location. The view from our room was great. Bed was comfortable. Lots of choice for breakfast. Staff were very helpful and friendly. Well worth the money.
Negative section of review
Personal preference, but we would have liked a normal bar of soap for the shower. However, what was available, was still excellent quality.
Positive section of review
Gorgeous and spacious room. Super comfy bed, linens and pillows. A really lovely surprise and great value for money. Staff were all super friendly and helpful.
Negative section of review
The reception lobby area is a bit shabby, our actual room really surprised us with the quality considering the downstairs.
Positive section of review
I liked everything about my stay. The staff are lovely the food is great. A hotel which does all the right things right.
Negative section of review
Nothing
Positive section of review
Perfect location, comfy bed, clean bathroom and a great tasty breakfast - staff are friendly.
Negative section of review
Nothing bad to say, all good.
Newcastle upon Tyne, United Kingdom
Positive section of review
The Staff were very helpful and helped me with my bags into the lift.
Negative section of review
Didnt get a breakfast after the oven toast the last time.
Positive section of review
Location.Easy check in. Complimentary breakfast
Positive section of review
Location worked for us and the new menu is good
Negative section of review
Our room was entered in the morning and they didn't close the door properly afterwards. Room a little tired
Positive section of review
Everything!
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Receptionist was unhelpful and rude. We booked 2x twin rooms, she firstly said no- two doubles. I then showed her booking proof. Then she said one of us had only booked one of the rooms for one person. I again showed her booking proof of two rooms, 4 people. She shook her head and said well that was through booking.com and we don’t have that information. I just replied I suggest the hotel takes this up with booking.com and not with the customer.