1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
They didn't ĝive you have to tell them the person when you booked it did you book it by on the phone oh yeah by the phone okay tell them tell them I I came to London they know you came to London last night I mean the problem is where you going to find availability to stay near here this is the only problem unless you find something you have to check out the whole day anyways sous out room And the roo was so dirty
Negative section of review
It was a bad experience. I booked a room for two people and stressed the cleanliness of the room. I was surprised that they gave me a very, very narrow room in the settlement. A bad, unclean room. The sheets were unclean and smelled bad. They refused to change them, even though I paid only 100 pounds to spend two hours. I will not repeat any reservation in this hotel.
Positive section of review
Muriel, our hostess, was very friendly and very welcoming. She accommodated us for an early breakfast and offered some great advice about things to do in the Lake District. I would add that the breakfast was filling and very good.
Positive section of review
My husband had an accident in the bath when he slipped after having a shower as there was no slip mat. Staff didn’t really say much and he has now a problem with his eye that he hit against the shower screen
Negative section of review
An apology from the manager with confirmation all showers is baths will now have slip mats and a refund
Positive section of review
The house was adequate for our needs in a good location which suited our stay. There was plenty of kitchen supplies and utensils for our group of 6 adults. Towels and toilet rolls were supplied.
Negative section of review
The house in general needs some serious upkeep, the photos advertised must have been taken a long time ago. The back patio doors would not open, (not good for fire regulations), eventually we got one side open, the other was locked with no key. Could not find a first aid box as my husband cut his finger trying to open the door. I'm not convinced the hot tub had been cleaned lately. The bathrooms and shower cubicles were showing mould and smelling musty, one door kept falling off the runner. Some patches of mould on the lower bedroom walls. The sofas look nice but were incredibly uncomfortable. Most of our group said the beds were comfy but way too soft for older people with medical conditions. The garden/decking was ok but the grass needed cutting. The house was not suitable for children as too many hazards - low cables, plug sockets with no covers, no stair gates, glass coffee table with no corner protectors, therefore we ended up leaving a day early for safety. I think the owners should advertise "not suitable for children"
Grays Thurrock, United Kingdom
Positive section of review
Great location for overnight stay before cruise from Tilbury
Negative section of review
Little dated but looks like they are doing a refurb as lots of workmen about and signs of work being completed
Positive section of review
Spacious room. Pleasant staff Good breakfast
Negative section of review
Bit dated in parts although gradually being refurbished.
Positive section of review
Very spacious rooms and well equipped
Negative section of review
Numerous wall lights not working, only 2 sachets of milk for stay, room looking tired in places
Positive section of review
Location and price brilliant
Negative section of review
Same in most hotels only given 1 pillow each
Positive section of review
Staff were friendly.
Negative section of review
Dirty. Freezing room Insects in the room Very old dirty decor
Positive section of review
Good location
Negative section of review
Charge to store bags